Affilites Pro Plug-In Interferring with WooCommerce “Order Successfully Sent” Notifications

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Since installing the Affilities Pro Plug-In, customers who place orders never get confirmation that the order they submitted went successfully thru. This frequently results in the customer placing two orders, getting frustrated, then giving customer service a call. In the back end, I am able to resend customer invoices, but this has to return to being an automated feature.

I have tried both enabling and disabling email notifications in both the Affilites Pro Plug-In and our WooCommerce cart.

7 Responses to Affilites Pro Plug-In Interferring with WooCommerce “Order Successfully Sent” Notifications

  1. Kelly July 23, 2014 at 12:18 pm #

    Hi, thank you for your help. That was one of the first things I did, so I am confident that it is the Affiliates Plug-in. Our shop page can be found at: https://activaided.com/pain-relief/

    • kento July 23, 2014 at 2:54 pm #

      Hi Kelly,

      Please run a test following this procedure so we can see if there are any errors caused by conflicts with your current setup:

      1. Enable debugging for WordPress, in wp-config.php add/change these lines:

      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_LOG', true );

      2. Enable Affiliates Pro and the WooCommerce integration.

      3. Visit an affiliate link and make a test purchase.

      4. Deactivate Affiliates Pro and the WooCommerce integration, also disable debugging

      define( 'WP_DEBUG', false );
      define( 'WP_DEBUG_LOG', false );

      5. Please post the contents of the file wp-content/debug.log through pastebin and a link to it here.

      • Kelly July 23, 2014 at 4:23 pm #

        Thank you for the easy to follow list. I did all the steps then realized that I didn’t have a debug.log file. So I created one in wp-content then did the steps again, but the data isn’t going to the log I created.

        I do want to reaffirm though that upon deactivation, the notifications began to work again.

        • antonio July 28, 2014 at 8:31 am #

          Hi,
          not errors in your debug. You can send us dashboard admin access to support at itthinx dot com and we’ll have a look to settings (please indicate this topic in the email).
          cheers

          • Kelly July 28, 2014 at 1:12 pm #

            Hi Antonio,

            I apologize I did not do this before, but I completely uninstalled the woocommerce integration. Downloaded the file again, then installed and activate the integration. That seems to have resolved the problem.

            I had done it with affiliates pro, but no the integration previously.

            So we can mark this as resolved. Thank you again for all your help.

            • antonio July 29, 2014 at 6:24 am #

              Perfect 🙂

  2. antonio July 23, 2014 at 8:18 am #

    Hi,
    You can try to disable only Affiliates Plugin and the integration and make a purchase to detect if the problem is with Affiliates Plugin.
    please give us an url to have a look.
    cheers

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