notifications not triggered by new affiliate

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hello, i have installed afilliate pro,
i have all my notifications set with a specific auto responder. When a new affiliate registers, they are not receiving the specific notification i have written, instead, they only receive their username and password. can you shed some light on how i may fix this. my notification page is located here: http://screencast.com/t/KEIJtYa1YiO

5 Responses to notifications not triggered by new affiliate

  1. becky September 29, 2014 at 11:14 pm #

    hello. i have found the problem, it is in your plugin, extra fields. 427 on this file
    class-affiliates-registration-extra-fields.php
    that is firing off the email and not allowing me to send the notification from your affiliate plugin.

    • kento September 30, 2014 at 12:11 pm #

      Hi Becky, emailed you an updated version …

  2. becky September 29, 2014 at 5:05 pm #

    thank you, just emailed you

    • antonio September 29, 2014 at 6:18 pm #

      Hi,
      it seems a conflict with your theme or a plugin that change the email content. Sorry I have searched but can not find the code that modifies the email content.
      You could duplicate the website and try to change the theme to test if the problem is with the theme. Similar with plugins.
      cheers

  3. antonio September 29, 2014 at 5:01 pm #

    Hi,
    please give us an url to have a look.
    cheers

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