>Hello, hope you are doing well
I have an issue in my referral system
in the “referrals” part of the affiliate plugin, some of my affiliate have “duplicate referrals” and sometimes more.
To take a particular example today 1 affiliate got twice the same referral then 4 time the same referral.
(on the system it shows the same ”
Date
Post
Affiliate
Amount
Currency
status”
can you explain why?
thank you
Hey Lucas,
Thanks for providing access for this session.
At the moment there is no obvious reason why this occurs. I would recommend you to enable WP debugging and allow me to further test your installation by disabling plugin(s) at will and switching the active theme. If your site is running live at the moment then it would be better to create a staging clone for us to try and test without interfering with your normal business.
A possible reason here could be Optimize Database after Deleting Revisions plugin in case it has modified db tables required by Affiliates plugin, but the debug.log should give us more hints on this.
To enable debugging, edit your wp-config.php file and do the following:
Replace this line:
define( ‘WP_DEBUG’, false );
with these lines:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
All log messages will be stored in wp-content/debug.log file.
Kind regards,
George
Hey Lucas,
Everything’s good, hope the same applies to you too 🙂
May I have a look at your Dashboard? You may send temp admin credentials to george at ithtinx dot com, and I’ll check the situation and the version of your currently installed plugin.
Kind regards,
George
Perfect
i sent you the email
the Plantandhemp one
Take care
Hello George!
Hope you are good! stay Awesome tho 🙂
– Do these duplicate referrals appear for all referred sales or for some of them? => for some of them
– Are these granted to the same affiliate or different affiliates each time => mostly for 1 affiliate bcs he does most of the sales, but i think it happened to other affiliates too
– make sure that you’re using the latest version of Affiliates Pro => where can i see if my last version is the good one?
thank you man, stay safe and awesome!
Hey Lucas,
Thanks for reaching support for Affiliates Pro plugin.
Do these duplicate referrals appear for all referred sales or for some of them? Are these granted to the same affiliate or different affiliates each time?
In any case also make sure that you’re using the latest version of Affiliates Pro and Affiliates WooCommerce integration plugins on your site.
Kind regards,
George