Affiliate Referrals issue

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Tracking traffic is ok but when woocommerce has been ordered. the affiliate referral was not recorded.

7 Responses to Affiliate Referrals issue

  1. George May 29, 2019 at 4:24 pm #

    Thanks for providing access.

    I’ve checked your website and noticed that the affiliate cookie is not stored in the browser which in turn prevents Affiliates plugin to record a referral.

    Please check the troubleshooting section in case you are using any of these tools like Varnish cache or your site is hosted by BlueHost.
    Also, have a look at your hosting service and if necessary ask their support in case they are blocking cookies and keep me posted.

    Kind regards,

  2. George May 29, 2019 at 2:18 pm #


    Sorry but I haven’t received anything yet, not even in spam folder.
    Could you please have a look and perhaps try again? You can also use the address gtsiokos [at] gmail [dot] com.
    Alternatively, you can post a comment on this topic indicating the URL to your site and the credentials and I will make sure to delete the comment without publishing your sensitive data.


    • Jatuporn Thunklang May 29, 2019 at 11:07 pm #

      Done! Thank you.

  3. George May 27, 2019 at 5:32 pm #


    I would also recommend you to check your debug.log for any issues recorded. If it’s not enabled, then you can do so with the following actions.
    Edit your wp-config.php file and
    replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Would it also be possible to have a look at your setup? You may send us temp admin credentials to george at itthinx dot com.

    Kind regards,

    • Jatuporn Thunklang May 27, 2019 at 7:20 pm #

      already sent an admin temp user to your email please help.

  4. Jatuporn Thunklang May 23, 2019 at 5:38 pm #

    Yes, i have setup everything that you told but still have a problem.

  5. George May 22, 2019 at 9:57 am #

    Hi Jatuporn,

    Please make sure that Affiliates WooCommerce integration is installed and activated. Go to Affiliates > Settings and under Integrations tab install WooCommerce.
    Also, make sure that you have set a commission rate for your affiliates. Go to Affiliates > Settings and under Commissions tab set a method and a value. I would recommend you to choose Rates and then create at least a general rate under Affiliates > Rates. You may check all the details on Rates in the documentation.

    Kind regards,

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