AFFILIATES CAN’T LOG IN???

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After the Sign in of an affiliate, in the “Affiliate” section of the website, it indicates that the Registered Affiliates are NOT currently an Affiliate member, even though they are logging into the system using their “email address” and “password” they set up? This is the actual wording on the website shown below after our Affiliate Logs In:

“This is the affiliates section of this store. You are not currently an affiliate of this store. If you wish to become one, please apply.”

Please let me know if any additional information is needed?? Our Affiliates are not able to log into the back end of the system to see their personal analysis.

Thank You,
Grayce

7 Responses to AFFILIATES CAN’T LOG IN???

  1. antonio February 17, 2017 at 7:00 am #

    Hi Grayce,
    Maybe your user is a WordPress user, but not an affiliate.
    Please give us your affiliate-area page, so we can test it.
    Kind Regards,
    Antonio B.

    • Grayce February 21, 2017 at 11:52 pm #

      Thank you Antonio, here’s the affiliate-area to create an account: https://grayceegami.com/affiliate-area/affiliates-registration/

      • antonio February 22, 2017 at 7:18 am #

        Hi Grayce,
        The affiliates-registration process seems to work well.
        That’s true that you need lo reload the ‘affiliate-login’ page and this message is not displayed.
        Please give me your ‘affiliate-login’ page content using http://pastebin.com/
        Thanks,
        Antonio B.

        • Grayce February 23, 2017 at 3:00 am #

          How do we copy the Affiliate-Login page content?

          • antonio February 23, 2017 at 11:25 am #

            Hi,
            When you edit your page, above the editor you need to select the ‘html’ view and copy this code in pastebin.com
            Also you can send me dashboard admin access to antonio[at]itthinx[dot]com indicating this topic and I’ll have a look at this.
            Thanks,
            Antonio B.

            • Grayce February 25, 2017 at 2:51 am #

              Hi antonio, I’ve sent the admin login information to your email address. Thank You!

              • antonio February 25, 2017 at 11:56 am #

                Thanks,
                You need to have available the WordPress user registration ( answered by email ).
                Kind Regards,
                Antonio B.