Hey guys,
I posted previously a topic called “Affiliate Link Not Properly Recording Visits/Hits” and asked why there was such a difference in total visits/hits reporting compared to our link shortening reports and facebook click reports. ie) we promoted a post with a shortened link with our affiliate code in the url and facebook reported ~180 clicks, bit.ly ~200 but the affiliates plugin only ~20.
George responded and asked me if I used “Google Analytics” to see if the link was getting 4xx errors. We do not have Google Analytics setup, however we received no reports from customers/clients or any test clicks of our links that they were redirecting to a 4xx error. We tried a few more posts on Facebook with varying results in link click totals.
Upon further research, its fairly evident that the Affiliates plugin is NOT reporting any clicks/visits/hits or traffic coming from a mobile device. I tested both links from Google Chrome on an iOS device logged into Facebook, and i also tested a link inside of the Facebook Mobile application for iOS. Neither test click on the link registered in the Affiliates reporting. A quick test in my web browser of my computer in Google Chrome with the same link reported the link visit/hit instantly.
Is ITThinx aware that there software does not report any mobile traffic? Am I the first to discover this or am I missing something here?
Please help.
Andrew
Hi Andrew,
I have searched further your issue with visits/clicks and if you check this link on facebook docs section 2, it says
This explains the difference between facebook stats and Affiliates plugin stats.
As for your second issue, i have tried your tests as well, with a normal affiliate link, a shortened link through bit.ly, a product link and a product link through bit.ly.
All the tests were made through a PC browser, an iOS browser and iOS facebook app.
All the tests have produced the expected results and most important new referrals have been tracked and commissions have been granted.
So, i further investigate your issue.
In the meantime, please check once more all your links just in case there is a mispell.
Kind regards,
George