Affiliates Placing Orders with their link

We are using WooCommerce and Affiliate Enterprise to sell our products using Affiliate Marketing.
Does the program allow for an Affiliate to purchase product using their own link and receive commission? We have a 2 Tier Commission program.

I am testing the orders and the “Totals” page is showing 0.00 for some of the orders placed by Affilaites.

9 Responses to Affiliates Placing Orders with their link

  1. Eric Cooper January 25, 2021 at 5:25 am #

    Hello Eugen,

    We had a break through and it is now working as it should.

    Thank you again for your support.

    • Eugen Bleck January 25, 2021 at 9:54 am #

      Hi Eric,

      Happy new week! You are most welcome and thank you for the feedback!

      Kind regards,

  2. Eric Cooper January 22, 2021 at 5:51 pm #

    Thank you Eugen trust me I have spent more then 8 hours going through everything with your documentation and it just doesn’t work.

    I am at the verge of asking for a refund. I have 50 Affiliates and growing daily. I need this resolved today!

    I can give you or your tech department Admin access if you need?

    Thank you

    • Eugen Bleck January 23, 2021 at 3:20 pm #

      Hi Eric,

      Thanks for the update, please do share access admin access to the site alongside the login URL and I would go through it carefully for you.

      I remain eager to help resolve this issue.

      Kind regards,

  3. Eric Cooper January 20, 2021 at 7:50 pm #

    Hello and thank you for your quick response.

    I tried what you suggested but the commissions still show as 0.00 USD

    17 Gerrachel Eramis Gerrachel86 0.00 USD
    44 Laurie Parrett LaurieParrett 0.00 USD
    18 Mildred Pacheco bbmmbm0115 0.00 USD
    32 Myrna Navales myrnavales 0.00 USD
    6 Philip James Araneta praraneta 0.00 USD

    • Eugen Bleck January 22, 2021 at 9:42 am #

      Hi Eric,

      Thank you for the update. For the commissions to show up for the affiliates they would have to refer sales. OR you would navigate to:

      * Affiliates -> Referrals
      * Select the referral which was attributed to the affiliate and the order in question so you can see how much the order was.
      * Click on the pencil icon(edit button for the referral)
      * Update the amount and save

      STAY SAFE and I wish you a very fine and productive weekend ahead!
      Kind regards,

  4. Eric Cooper January 20, 2021 at 4:36 pm #

    Thank you Eugen,

    I so appreciate your quick response!

    The issue I am having is when I select totals to show the commissions for the orders placed in WooCommerce, there are affiliates NOT associated with orders listed with $0.00 and affiliates listed associated with orders with the correct commission and some with non correct information.

    Any thoughts as to why the information is incorrect?

    thank you

  5. Eugen Bleck January 20, 2021 at 11:16 am #

    Hi Eric,

    Happy new year!

    I trust you are well and safe!

    Thank you so much for choosing and using Affiliates Enterprise and its add-ons. It brings us great joy to know we have you as our valued client.

    Yes, Affiliates can allow affiliates to receive commissions from their own links however, this has to be enabled, as it is not enabled by default.

    To enable this option, please:
    * Navigate to Affiliates -> Settings -> Referrals
    * Please make sure Allow auto-referrals option is checked.
    * Save changes

    Once this is done you are good to go.

    Once again, thank you for choosing and using Affiliates Enterprise.

    STAY SAFE and I wish you a very fine and productive day ahead!
    Kind regards,

    • Eric Cooper January 22, 2021 at 9:42 am #

      Hello Eugen,

      No commissions on sales are listed in “totals”. I have been trying to make this work for the last week. If you can’t resolve this problem for me then I will ask for a full refund.

      thank you

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