Affiliates Pro is not applying the percentage

I tried the Affiliate-Add-Referral and that didn’t work. Any other solution to my issue? I need 6% applied to one affiliate and 2% applied to another affiliate.
Thanks,
Michelle

5 Responses to Affiliates Pro is not applying the percentage

  1. Tyler Earnheart January 14, 2021 at 5:20 pm #

    Hi,

    Affiliates WooCommerce Light has been Deactivated this entire time while I’ve been testing the Affiliates Pro plugin.

    Here is your admin access:
    (edited)

    Thanks!

    • Eugen Bleck January 19, 2021 at 4:03 am #

      Hi Tyler,

      Happy new week.

      I trust you are well and safe! Thank you so much for exercising patience.

      Please verify the credentials sent as well as the site URL. I tried logging in with the credentials provided to no avail. Please see the screenshot below:

      * https://ibb.co/dB0dVN7

      Please send the following to eugen [at] itthinx [dot] com.
      Login URL:
      username:
      Password:

      I tried the credentials you provided with this site:
      * https://accent45.com/wp-login.php

      I remain eager to help you resolve this issue. Once again, I must apologize for the delayed response to your inquiry.

      Kind regards,
      Eugen.

  2. Tyler Earnheart January 14, 2021 at 4:59 pm #

    Okay,
    Here are all of the scenarios I’ve tried:
    + tested with current rates ~ just made the adjustment to remove the % off the rate field
    + tested after installing the plugin Affiliate-WooCommerce
    + tested after setting a new rate {Add Rate} 0.05 and applied affiliate

    Nothing has worked.

    Except ~ The rate worked prior to me contacting you using this plugin “Affiliates WooCommerce Light” but this only allows one rate to be applied to all affiliates.

    What else should I try?
    Thank you,
    Michelle

    • Eugen Bleck January 14, 2021 at 5:11 pm #

      Hi Michelle,

      Thank you for the feedback.

      Please deactivate Affiliates WooCommerce Light, create a temporal admin account for me and email to eugen [at] itthinx [dot] com.

      I’d love to take a closer look at the issue.

      Kindest regards,
      Eugen.

  3. Eugen Bleck January 14, 2021 at 11:55 am #

    Hi Michelle,

    Happy new year and I trust you are well and safe!

    Thank you so much for choosing and using Affiliates Pro. It brings us great joy to know you are using our plugin and that we have you as our valued customer.

    You can set individual Rates for Affiliates by:
    1. Navigating to Affiliates -> Rates
    2. Click on New rate
    3. Provide the necessary information. (Please see the screenshot below)
    https://ibb.co/0ZCg9JW

    Also please install our Affiliates WooCommerce addon which would help you, record commissions for your affiliates from the referral of sales. I’ll go ahead and send you a copy of the integration to the email on your order.

    You can read more on this here:
    * http://docs.itthinx.com/document/affiliates-pro/rates/ .

    I wish you a very fine and productive day ahead and I remain available to help if you have any further inquiries.
    Kind regards,
    Eugen.

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