Affiliates Pro not processing purchased with affiliate link

I paid for this product, and I can’t get anywhere to conplain that it doesn’t work :/

I use the affiliates pro, and was just brought to my attention an affiliate that bought some items using her own affiliate link:
https://www.tudosaudavel.com/produto/locao-corporal-natural-e-vegana-de-aloe-e-citronela-150ml-live-aloe/?afiliado=552
https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/?afiliado=552

During the navigation she used two different products links with the afiliate number.
The order was paid, but it doesn’t show on her affiliate report, and also didn’t show on mine.

I’m using:
Affiliates Pro 3.0.1
Affiliates WooCommerce Integration 2.0.0
woocommerce 3.5.3

The order is now Processing. On the botton of the email will added the whole navigation history.

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Customer Browsing History

Below is every page the customer visited, in order, prior to completing this transaction.

Referrer: Direct Traffic
URL Timestamp Time on Page Total
1. https://www.tudosaudavel.com/area-do-afiliado/ 2019/01/02 – 06:52:19pm 05s 05s
2. https://www.tudosaudavel.com/area-do-afiliado/ 2019/01/02 – 06:52:24pm 13s 18s
3. https://www.tudosaudavel.com/area-do-afiliado/ 2019/01/02 – 06:52:37pm 01h 30m 14s 01h 30m 32s
4. https://www.tudosaudavel.com/categoria-produto/marcas/naturama/ 2019/01/02 – 08:22:51pm 01m 18s 01h 31m 50s
5. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/02 – 08:24:09pm 11s 01h 32m 01s
6. https://www.tudosaudavel.com/blog/ 2019/01/02 – 08:24:20pm 58s 01h 32m 59s
7. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/02 – 08:25:18pm 3:04:18:56 3:05:51:55
8. https://www.tudosaudavel.com/produto/locao-corporal-natural-e-vegana-de-aloe-e-citronela-150ml-live-aloe/?afiliado=552 2019/01/06 – 12:44:14am 16s 3:05:52:11
9. https://www.tudosaudavel.com/categoria-produto/marcas/forca-da-terra/ 2019/01/06 – 12:44:30am 23s 3:05:52:34
10. https://www.tudosaudavel.com/categoria-produto/marcas/naturama/ 2019/01/06 – 12:44:53am 01m 17s 3:05:53:51
11. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=aloe&search_in=product&search_other=product,p_cat 2019/01/06 – 12:46:10am 43s 3:05:54:34
12. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 12:46:53am 01m 33s 3:05:56:07
13. https://www.tudosaudavel.com/categoria-produto/marcas/bioart/ 2019/01/06 – 12:48:26am 14s 3:05:56:21
14. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=batom&search_in=product&search_other=product 2019/01/06 – 12:48:40am 08s 3:05:56:29
15. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=glos&search_in=product&search_other=product,p_cat 2019/01/06 – 12:48:48am 06s 3:05:56:35
16. https://www.tudosaudavel.com/produto/gloss-mineral-natural-e-vegano-beterraba-4ml-bioart/ 2019/01/06 – 12:48:54am 27s 3:05:57:02
17. https://www.tudosaudavel.com/pesquisa/keyword/glos/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 12:49:21am 00s 3:05:57:02
18. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=glos&search_in=product&search_other=product,p_cat 2019/01/06 – 12:49:21am 14s 3:05:57:16
19. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/cosmeticos_naturais/maquiagem-natural/ 2019/01/06 – 12:49:35am 19s 3:05:57:35
20. https://www.tudosaudavel.com/produto-etiqueta/mascara-capilar-jaborandi-e-abacate/ 2019/01/06 – 12:49:54am 05s 3:05:57:40
21. https://www.tudosaudavel.com/produto-etiqueta/creme-facial/ 2019/01/06 – 12:49:59am 15s 3:05:57:55
22. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/06 – 12:50:14am 17s 3:05:58:12
23. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/creme-dental/ 2019/01/06 – 12:50:31am 22s 3:05:58:34
24. https://www.tudosaudavel.com/produto/gel-dental-sem-fluor-natural-aloe-mamao-60g-live-aloe/ 2019/01/06 – 12:50:53am 01m 17s 3:05:59:51
25. https://www.tudosaudavel.com/produto/gel-corporal-organicaloe-linha-botanica/ 2019/01/06 – 12:52:10am 01m 01s 3:06:00:52
26. https://www.tudosaudavel.com/produto/nutritivo-especial-hidratacao-profunda-da-pele-botanic-aloe-100g-naturama/ 2019/01/06 – 12:53:11am 01m 53s 3:06:02:45
27. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/sabonetes-naturais/ 2019/01/06 – 12:55:04am 12s 3:06:02:57
28. https://www.tudosaudavel.com/produto/sabonete-flor-de-aloe-live-aloe/ 2019/01/06 – 12:55:16am 54s 3:06:03:51
29. https://www.tudosaudavel.com/produto/agua-de-aloe-nutritiva-100-natural-120ml-live-aloe/ 2019/01/06 – 12:56:10am 01m 35s 3:06:05:26
30. https://www.tudosaudavel.com/produto/leite-cremoso-hidratante-corporal-240ml-live-aloe/ 2019/01/06 – 12:57:45am 03s 3:06:05:29
31. https://www.tudosaudavel.com/produto/agua-de-aloe-nutritiva-100-natural-120ml-live-aloe/ 2019/01/06 – 12:57:48am 01m 12s 3:06:06:41
32. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=alpha&search_in=product&search_other=product,p_cat 2019/01/06 – 12:59:00am 30s 3:06:07:11
33. https://www.tudosaudavel.com/produto/creme-nutritivo-com-vitamina-e-94-de-babosa-250g-alphaloe/ 2019/01/06 – 12:59:30am 44s 3:06:07:55
34. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 01:00:14am 52s 3:06:08:47
35. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/06 – 01:01:06am 14s 3:06:09:01
36. https://www.tudosaudavel.com/produto/desodorante-rollon-sem-aluminio-bion-vitta-sem-perfume-55ml/ 2019/01/06 – 01:01:20am 39s 3:06:09:40
37. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/06 – 01:01:59am 03s 3:06:09:43
38. https://www.tudosaudavel.com/produto/desodorante-aloe-e-copaiba-natural-e-vegano-sem-aluminio-120ml-live-aloe/ 2019/01/06 – 01:02:02am 57s 3:06:10:40
39. https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/ 2019/01/06 – 01:02:59am 21h 43m 14s 4:03:53:54
40. https://www.tudosaudavel.com/seu-carrinho/ 2019/01/06 – 10:46:13pm 06s 4:03:54:00
41. https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/?afiliado=552 2019/01/06 – 10:46:19pm 39s 4:03:54:39
42. https://www.tudosaudavel.com/produto/gel-corporal-organicaloe-linha-botanica/ 2019/01/06 – 10:46:58pm 03m 10s 4:03:57:49
43. https://www.tudosaudavel.com/produto/gel-pos-sol-aloe-vera-naturama/ 2019/01/06 – 10:50:08pm 02m 05s 4:03:59:54
44. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 10:52:13pm 01m 51s 4:04:01:45
45. https://www.tudosaudavel.com/produto/gel-pos-sol-aloe-vera-naturama/ 2019/01/06 – 10:54:04pm 01m 38s 4:04:03:23
46. https://www.tudosaudavel.com/produto/gel-corporal-organicaloe-linha-botanica/ 2019/01/06 – 10:55:42pm 01m 25s 4:04:04:48
47. https://www.tudosaudavel.com/produto/gel-pos-sol-aloe-vera-naturama/ 2019/01/06 – 10:57:07pm 49s 4:04:05:37
48. https://www.tudosaudavel.com/categoria-produto/beleza-e-bem-estar/higiene-pessoal/desodorantes/ 2019/01/06 – 10:57:56pm 03s 4:04:05:40
49. https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/ 2019/01/06 – 10:57:59pm 01m 06s 4:04:06:46
50. https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/ 2019/01/06 – 10:59:05pm 17s 4:04:07:03
51. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 10:59:22pm 02m 29s 4:04:09:32
52. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=alpha&search_in=product&search_other=product,p_cat 2019/01/06 – 11:01:51pm 46s 4:04:10:18
53. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:02:37pm 01m 56s 4:04:12:14
54. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:04:33pm 02m 06s 4:04:14:20
55. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:06:39pm 03s 4:04:14:23
56. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:06:42pm 22s 4:04:14:45
57. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 11:07:04pm 22s 4:04:15:07
58. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:07:26pm 14s 4:04:15:21
59. https://www.tudosaudavel.com/produto/creme-nutritivo-com-vitamina-e-94-de-babosa-250g-alphaloe/ 2019/01/06 – 11:07:40pm 37s 4:04:15:58
60. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:08:17pm 25s 4:04:16:23
61. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:08:42pm 59s 4:04:17:22
62. https://www.tudosaudavel.com/produto/gel-pos-sol-aloe-vera-naturama/ 2019/01/06 – 11:09:41pm 54s 4:04:18:16
63. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:10:35pm 01s 4:04:18:17
64. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:10:36pm 10s 4:04:18:27
65. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 11:10:46pm 19s 4:04:18:46
66. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:11:05pm 33s 4:04:19:19
67. https://www.tudosaudavel.com/produto/desodorante-de-aloe-e-geranio-natural-e-vegano-sem-aluminio-60ml-live-aloe/ 2019/01/06 – 11:11:38pm 38s 4:04:19:57
68. https://www.tudosaudavel.com/produto/gel-pos-sol-aloe-vera-naturama/ 2019/01/06 – 11:12:16pm 55s 4:04:20:52
69. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:13:11pm 48s 4:04:21:40
70. https://www.tudosaudavel.com/categoria-produto/marcas/naturama/ 2019/01/06 – 11:13:59pm 44s 4:04:22:24
71. https://www.tudosaudavel.com/produto/gel-corporal-organicaloe-linha-botanica/ 2019/01/06 – 11:14:43pm 01m 22s 4:04:23:46
72. https://www.tudosaudavel.com/pesquisa/?cat_in&rs=alpha&search_in=product&search_other=product,p_cat 2019/01/06 – 11:16:05pm 17s 4:04:24:03
73. https://www.tudosaudavel.com/produto/creme-concentrado-de-aloe-vera-93-de-babosa-250g-alphaloe/ 2019/01/06 – 11:16:22pm 44s 4:04:24:47
74. https://www.tudosaudavel.com/pesquisa/keyword/alpha/search-in/product/cat-in/all/search-other/product,p_cat/ 2019/01/06 – 11:17:06pm 45s 4:04:25:32
75. https://www.tudosaudavel.com/produto/gel-concentrado-com-aloe-vera-99-de-babosa-150ml-alphaloe/ 2019/01/06 – 11:17:51pm 01m 06s 4:04:26:38
76. https://www.tudosaudavel.com/seu-carrinho/ 2019/01/06 – 11:18:57pm 38s 4:04:27:16
77. https://www.tudosaudavel.com/produto/gel-dental-sem-fluor-natural-aloe-mamao-60g-live-aloe/ 2019/01/06 – 11:19:35pm 02m 10s 4:04:29:26
78. https://www.tudosaudavel.com/produto/gel-dental-sem-fluor-natural-aloe-mamao-60g-live-aloe/ 2019/01/06 – 11:21:45pm 28s 4:04:29:54
79. https://www.tudosaudavel.com/seu-carrinho/ 2019/01/06 – 11:22:13pm 33s 4:04:30:27
80. https://www.tudosaudavel.com/finalizar-sua-compra/ 2019/01/06 – 11:22:46pm 16s 4:04:30:43
81. https://www.tudosaudavel.com/finalizar-sua-compra/ 2019/01/06 – 11:23:02pm 02m 42s 4:04:33:25
82. https://www.tudosaudavel.com/ 2019/01/06 – 11:25:44pm 23s 4:04:33:48
83. https://www.tudosaudavel.com/frete-gratis/ 2019/01/06 – 11:26:07pm 03m 43s 4:04:37:31

Total Time Elapsed: 4:04:37:31
Customer Purchase History

Below is every order this customer has completed, including this one (highlighted).
Order Number Order Date Order Status Order Total
1. Order 12887 2019-01-07 – 01:29am Processing R$184,93

5 Responses to Affiliates Pro not processing purchased with affiliate link

  1. Emerson May 23, 2019 at 3:30 am #

    What promotion? I already paid for the plugin, how come I’ll have to pay more just to update the plugin, that makes no sense at all! I undertand the support (which could be done on a smaller fee that the new user price). You plugin stopped to work already sometime ago (maybe even inside the support period), and I can’t get a version that fix the bug? It simply stopped paying the affiliates, which is terrible for my business. We already are selling almost to nothing, we need to get the affiliates to work. Would you please allow us to update the plugin to a working version for a smaller fee?

    • Kento May 24, 2019 at 6:32 pm #

      Hi Emerson,

      The promotion I mentioned was offering a discount on the system and it was valid during 3 days after I posted my reply. Sorry that you missed it, we do offer discounts from time to time but at current there is none that I could offer you. As for the terms of access to updates, these are clearly outlined in our Terms & Conditions which is binding on orders placed on our site.

      Cheers

  2. George May 9, 2019 at 11:20 pm #

    Hi Emerson,

    Thanks for reaching support.

    It seems that the plugin versions you are using – Affiliates Pro and Affiliates WooCommerce integration – are outdated, Affiliates Pro has reached version 4.0.5 and Affiliates WooCommerce integration has reached version 3.0.0.
    I would recommend you to renew your license which gives you access to support and lets you update the plugins to the current versions.

    Kind regards,
    George

    • Emerson May 17, 2019 at 4:07 am #

      Isn’t there a way to renew it without having to pay more than I paid in the first place?
      I paid 59 dollars, and it’s 69 to update it? Please help me out here, we are a very small shop.

      • Kento May 17, 2019 at 9:42 am #

        Hi Emerson,

        We have a promotion running currently in our shop, I would recommend to renew while it lasts. We cannot provide support for premium versions unless your support status is active.

        Cheers

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