Affiliates Pro not working

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None of the sales are being credited to affiliates, even though the proper affiliate links are being used. We have updated both WC and Affiliates Pro. Why won’t it credit it like it should? Are there settings we could be missing? It was working when we first installed it over a year ago. But it just seemed to stop. Any help you can give me would be appreciated.

3 Responses to Affiliates Pro not working

  1. antonio November 9, 2017 at 9:12 am #

    Hi Gena,
    Please check if you have installed the Woocommerce Integration and the configuration.
    If the problem persists, please send me dashboard admin access to antonio[at]itthinx[dot]com and I’ll have a look at your settings.
    Kind Regards,
    Antonio B.

    • Gena November 10, 2017 at 4:13 pm #

      Wow Antonio, how did we miss that? I know it was installed and working before, but you are right, it wasn’t installed now. Thank you for your quick response.

      • antonio November 10, 2017 at 4:21 pm #

        I’m glad it’s just that.
        cheers

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