Affiliates Pro tracks hit but GravityForms Integration doesn’t register referral

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Here’s the setup:

WordPress 3.9.2
Affiliates Pro 2.7.1
GravityForms 1.8.11
Affiliates GravityForms Integration 1.0.1
Gravity Forms PayPal Add-On 1.10
Groups 1.4.10
Groups Gravity Forms Integration 1.2.0

Hits to a referral link are being tracked as going to the correct affiliate.

Referral timeout is set to 30 days. So, my intent is that when a buyer later purchases from a GravityForms form with Affiliates integration enabled, even if the buyer didn’t click a URL with the affiliate parameter in it, the purchase should still be attributed to the affiliate who referred them earlier.

But that’s not happening. The referral is attributed to the Direct affiliate instead.

The other steps are working correctly: a user is created and added to the correct group, the PayPal purchase goes through, the user gets an email with login info.

The only part that’s not right is the purchase referral is assigned to Direct instead of the affiliate who referred.

I’d appreciate your help in sorting this out. Thanks.

3 Responses to Affiliates Pro tracks hit but GravityForms Integration doesn’t register referral

  1. Cynthia September 10, 2014 at 6:06 pm #

    Hi. I emailed a link and admin access credentials on September 1, but haven’t heard anything back. Did you receive it?

    • kento September 12, 2014 at 3:53 pm #

      Hi Cynthia,

      Thank you for the access details, I’ve just checked it and it seems we missed it, sorry for that. Regarding your site, as it is hosted on WP Engine, please see this section in the documentation WP Engine and contact their support team to exclude the affiliate URL parameter from caching. Once that is done, the system should work as expected also with the form you have.

      Please let me know in case you have further questions on this.

  2. kento September 1, 2014 at 3:03 pm #

    Hi Cynthia,

    Can you please provide a link to the site where this is currently running so I can have a look? In case we need it, can you please also provide admin access to support at itthinx dot com indicating a link to this topic?


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