Amount not getting credited to referrer

I am using woocommerce with your integration. The correct affiliates are being credited with the sale, however, no ‘Amount’ or ‘Currency’are being listed on the Referral Page. And the generate mass payal generates an empty file. How do I fix this? Thanks!

6 Responses to Amount not getting credited to referrer

  1. glenc@3mark.com December 5, 2013 at 9:28 pm #

    thank you. That helped me a lot.

  2. glenc@3mark.com December 5, 2013 at 4:25 pm #

    I sent requested credentials on 11/28/13. I know you are busy. I’m just wondering if there is an ETA on your availability to help. Thanks!

    • antonio December 5, 2013 at 4:43 pm #

      Hi,
      sorry email is misplaced.
      you must set a default referral rate (to level 0), on Affiliates->Settings ( “Referral Rate” -> Save -> 0.45 )
      cheers

  3. glenc@3mark.com November 26, 2013 at 12:18 pm #

    I have read the documentation several times and tried several configurations and can’t seem to get this right. Here is what I need to configure. Can you help?

    * Direct gets 45%
    * Sub-affiliate gets 5%
    *Sub-affiliate gets 50%

    * Direct gets 45%
    * Sub-affiliate gets 5%
    *Sub-affiliate gets 4%
    * Sub-affiliate gets 46%

    * Direct gets 45%
    * Sub-affiliate gets 5%
    *Sub-affiliate gets 5%
    * Sub-affiliate gets 45%

    Thanks!

    • antonio November 28, 2013 at 8:20 am #

      Hi,
      please send us dashboard admin access to support at itthinx dot com and we’ll have a look.
      cheers

  4. kento November 24, 2013 at 3:24 pm #

    This sounds like the referral rate hasn’t been set. Please check under Affiliates > Settings and make sure that it is set there.

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