Can’t Check Out on Itthinx Site

Hi – I’m trying to purchase a second license and I can’t complete the checkout process on the website. It keeps throwing an error: Internal Server Error.

I really need to get this installed so hoping for a quick reply! 馃檪


4 Responses to Can’t Check Out on Itthinx Site

  1. Erica Thumma September 8, 2020 at 4:50 pm #

    Hi Kento,

    I was just looking at my account and it looks as though 6 purchases went through yesterday (September 7th), even though I didn’t get a confirmation email. Could you possibly refund those?


    • Kento September 9, 2020 at 11:31 am #

      Hi Erica,

      Thank you very much, we have of course refunded the duplicate ones. I must apologize for these, it seems we’re finally back to normal again now. I will email you a token of appreciation for your patience and understanding.


  2. Erica Thumma September 8, 2020 at 1:21 pm #

    Hi Kento!

    I had some similar issues myself with updates so no worries! Glad you got it squared away. Just successfully made a purchase. Thanks!

  3. Kento September 7, 2020 at 10:50 pm #

    Hi Erica,

    Many thanks for reaching out and please excuse the inconvenience! We had a few issues here while updating our systems, but they should now all be resolved. Please give it a try now 馃檪


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