I am combining two issues into one ticket.
Issue #1: Commission Payouts
I am using Affiliates Pro 4.9.0, Woocommerce Subscriptions w/ just three variable subscription products and PayPal Standard. I created a 20% and 25% rates for the WooCommerce objects as illustrated here: https://nimbus-screenshots.s3.amazonaws.com/s/cc8d2fec88774595bc0babf0ea9d4101.jpg
I then created an active affiliate user, used their affiliate link as a dummy user and completely purchased a subscription using a debit card. Woocommerce Subscriptions reflected the successful transaction (putting the order in Pending status) and Affiliates Pro correctly identified the new customer as a referral by the affiliate. However, the affiliate’s pending payout total is still $0. There’s no where in the system that shows a 30% commission of $7.50. Why isn’t the rate correctly reflected from the transaction?
Side note: Woocommerce Subscriptions is oddly showing a “Staging” label although all changes were made on the live site.
You previously indicated that the payouts are reflected until the orders considered pending or processed. We manually processed the order to show that it is completed, but we still do not see the payout. To be clear, we processed a live transaction via WooCommerce and PayPal and the payment was taken. It was marked as pending and then we manually changed the order to completed.
Issue #2: Malfunctioning [affiliate-name] Token
I am using Affiliates Pro 4.9.0. According to your documentation, [affiliate_name] is a valid token that outputs the affiliate’s name in all notifications. Unfortunately, this token is not working. Instead, all emails simply output the actual token itself, “[affiliate_name]” instead of the affiliate’s name. How can we correct this?
Thanks for your help!