Credit Emails

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Affiliates are getting sent emails when a person goes to PayPal. When they click on Proceed to PayPal they are getting credited for a commission. I just watched someone go to PayPal and I was sent this email:

A referral has been credited to the affiliate namehere.

If the user cancels the checkout at PayPal then this should not be sending out the email.

Please advise…

3 Responses to Credit Emails

  1. Rick September 9, 2015 at 9:09 pm #

    This needs to be resolved ASAP! Affiliates think they are being ripped off when they get paid. They need to be notified of a cancelled order. Really it should only send the affiliate a notification when the order has been completed. That will solve everything!

    • kento September 14, 2015 at 10:38 pm #

      Hi Rick,

      You should adjust the default referral status to Pending instead of Accepted and that avoids the notification being sent in the first place.

      Cheers

  2. George September 9, 2015 at 9:01 pm #

    Hi Rick,

    Yes you are right about that, there should be a seperate notification when the referral has been cancelled.
    I will suggest the feature for a future release of the plugin.

    Kind regards,
    George

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