Decrease an affiliate’s earnings

I have offered to an affiliate some products, I would now like to reduce the total amount of these commissions by a certain amount. I don’t see anywhere I can do this


9 Responses to Decrease an affiliate’s earnings

  1. George May 20, 2022 at 2:26 pm #


  2. George May 19, 2022 at 8:27 pm #

    Hi Thierry,

    On one of your previous messages you mentioned this:

    I offered an affiliate 200€ of gifts

    And I asked you how did you offer your affiliate a gift? Is it via a Referral added manually?
    If this is indeed offered via a referral, why don’t you proceed and edit that referral, making the amount granted 0.
    FYI, the following screenshot shows exactly what you should edit in a referral:
    If the previous link didn’t work properly, I should apologise but apart from this link, I have also shared a link to the respective page in the documentation related to Managing Referrals, which includes a detailed description on how you can edit a referral.

    Should you need further assistance on this matter or you are uncertain on how to edit a referral then it’s better to provide temp admin access to your site, the referral id to be edited and we can complete this process for you.

    Kind regards,

    • Thierry Megard May 20, 2022 at 6:29 am #

      I succeeded in entering a negative amount
      thank you

  3. Thierry Megard May 18, 2022 at 1:43 pm #

    I still have a tiny last hope that someone will understand my request and try to answer it clearly, I wonder now if I will not regret this investment and the time spent on this plugin, it’s incredible! I’m not a novice, I always manage to understand in this field, but here it looks like bad faith, or maybe you’re overwhelmed with work, I don’t know ….. and to say that I just extended the license. Can you imagine the number of emails sent for this request, the wait for an answer … the time that passes …. ?

    the last link you send me does not refer to anything.

    If I go to Referral, I try to add a referral with a negative amount … . -243 euros. It doesn’t work.

    Can you explain me simply, step by step, how to remove 243 euros to an affiliate, how to do it ? yes I must definitely make a cross on this plugin and put it in the losses ?

  4. George May 18, 2022 at 11:34 am #

    Hi Thierry,

    Maybe the translator you use is not that accurate.
    As for the gifts you granted to your affiliate, how did you “give” these gifts? Is it via a manual referral?
    Regarding already recorded referrals, you should go to the location I mentioned and edit the Amount field as shown below:

    Kind regards,

  5. Thierry Megard May 17, 2022 at 4:53 pm #

    I don’t know if we’ll make it. I use a translator, maybe it’s bad?
    I offered an affiliate 200€ of gifts, he has 280€ earned in commission. How can I remove 200€ from his total?

  6. George May 17, 2022 at 4:39 pm #

    Hey Thierry,

    Thanks for the screenshot, you should go to Renvois in your case.


  7. Thierry Megard May 17, 2022 at 7:29 am #

    Thanks, I don’t see where I can reduce the amount of commissions earned by my affiliate.
    Look at my screenshot, I’m missing the link “referals” in the menu

  8. George May 16, 2022 at 9:54 pm #

    Hi Thierry,

    Welcome back to our support channel.

    As Eugen mentioned in your other topic, you can adjust the commission(s) set by modifying the respective rate(s). Furthermore, you can set a specific rate for a specific affiliate if when you create a new or edit an existing rate, you select an affiliate from the appropriate field.
    Apart from rates and if you like to adjust a commission already recorded for an affiliate, then you can edit the appropriate referral through Affiliates > Referrals.

    Kind regards,

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