Difficulties setting Affiliate pro up..help!

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I have set up everything as the document stated, but the coupons code is still not working. With that not working I can’t tell if the Total is working for payment as well. Can anyone help me please?

11 Responses to Difficulties setting Affiliate pro up..help!

  1. George January 2, 2020 at 5:06 pm #

    Hi Gardy,

    Please re-download the updated version and try again, it should be ok now.

    Cheers,
    George

  2. George January 2, 2020 at 1:43 pm #

    Hey Gardy,

    Happy New Year and many thanks for your feedback.
    Let me have another, I probably missed something obvious here.

    Cheers,
    George

  3. George December 30, 2019 at 10:16 pm #

    Hey Gardy,

    As I mentioned on my previous comment I’ve created a simple plugin you may use which will automatically add the affiliate’s coupon on checkout whenever a visitor uses the affiliate’s link to make a purchase. You may find it here, download and install as any other plugin.
    Please note that if you have assigned more than one coupons per affiliate, the addon will apply the first one.

    Kind regards,
    George

    • Gardy Charles December 31, 2019 at 5:30 am #

      Hey George,
      I get these warning messages when I installed the plugin.

      Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘affiliates_apply_coupon_by_link’ not found or invalid function name in /home3/bvtours/Bvstylez.com/wp-includes/class-wp-hook.php on line 288

      Warning: Cannot modify header information – headers already sent by (output started at /home3/bvtours/Bvstylez.com/wp-includes/class-wp-hook.php:288) in /home3/bvtours/Bvstylez.com/wp-includes/functions.php on line 6029

      Warning: Cannot modify header information – headers already sent by (output started at /home3/bvtours/Bvstylez.com/wp-includes/class-wp-hook.php:288) in /home3/bvtours/Bvstylez.com/wp-admin/includes/misc.php on line 1252

      Warning: Cannot modify header information – headers already sent by (output started at /home3/bvtours/Bvstylez.com/wp-includes/class-wp-hook.php:288) in /home3/bvtours/Bvstylez.com/wp-admin/admin-header.php on line 9

  4. George December 28, 2019 at 5:42 pm #

    Hey Gardy – you’re welcome.

    Thanks for providing the details, this feature is not supported at the moment but we are planning to add it. In the meantime I’ll have a look and implement a custom addon you can use and let you know.

    Kind regards,
    George

    • Gardy Charles December 30, 2019 at 11:08 pm #

      Hi George,

      I will download and instal it. I’ll let you know if it works.

      Thanks again. I really appreciate it.

  5. George December 27, 2019 at 12:01 pm #

    Hi Gardy,

    Thanks for providing access to your staging site.
    It was not publicly accessible by visitors because the option to Disable admin authorization under WP Staging > Settings was not enabled.

    For my tests I have created a new user and affiliate with username george. Also the coupon with code george_itthinx_coupon has been created and assigned to affiliate george.

    I have added three different orders, one after following the affiliate’s link, one without using an affiliate link or a coupon and a third one using the affiliate’s coupon. The results where normal as first and third orders gave me a referral of 0 commission.
    The commission is zero because there is no applicable rate under Affiliates > Rates. There are two rates for affiliate Nadege Fxxxxx one for the large variation and one for the medium variation and another rate for G C affiliate for the large variation. If one of the rest of your affiliates refers a new sale then the referral will be recorded but the commission will again be zero. For this you can add a general rate by setting the Value and optionally the integration and this rate will apply in all other cases when a new sale is referred.

    For further questions you are welcome to contact us here.

    Kind regards,

    George

    • Gardy Charles December 27, 2019 at 8:32 pm #

      Hi George,

      Thanks for the help and the insights. But my original concern was and still is. Can the affiliate link automatically apply the coupon code when it’s clicked?

      As of right now, all we told our affiliates is that to use the link (as a tracker) and add the coupon during check out for the discount. Is there a way to just click on just the link and have the coupon code apply without having to type it at the checkout page?

  6. George December 22, 2019 at 6:00 pm #

    Hi Gardy,

    Then there is probably an issue in your installation or a conflict I’m still not aware of.
    We could have a look and perform some tests once you provide us with temp admin access to your live or preferably staging site. In case there is something wrong it would also be useful for you to enable WP debugging so that any errors/warnings are tracked in debug.log file.

    You may send us temp admin credentials to george at itthinx dot com and in case you’re not aware of, WP debugging can be enabled with the following process.

    Edit your wp-config.php file and do the following:
    Replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    All log messages will be stored in wp-content/debug.log file.

    Kind regards,
    George

  7. Gardy Charles December 20, 2019 at 9:41 pm #

    So all you said above works, except the Affiliate link it self.

    The woocommerce coupon code, assigned to an affiliate, by itself works fine. I can track the coupon code via the affilate dashboard and all…BUT when the link itself is used, the coupon code(s) does not apply. That’s my main problem.

  8. George December 19, 2019 at 7:56 pm #

    Hi Gardy,

    Many thanks for using our Affiliates marketing solution.

    The important part I would like to mention regarding coupons and Affiliates, is to make sure that the coupon code assigned to the affiliate is identical to the coupon code used in the plugin you want to record referrals from, since coupons are case-sensitive.
    Furthermore, the necessary integration should be installed for the whole process to work normally. If for example you want to record referrals on WooCommerce referred sales, then the Affiliates WooCommerce integration should be installed and activated. All the supported integrations can be found in Affiliates > Settings, under Integrations tab and can be installed once Itthinx Updates plugin is activated and your license key is stored in its settings.

    If all of the above are in place and you still can’t record referrals using coupons successfully, please let me know.

    Kind regards,
    George

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