Duplicate referral recorded for an order

Posted in

I noticed sometimes referral was recorded multiple times for a single order as per image below.

https://ibb.co/6H9rjbp

How to fix this?

One Response to Duplicate referral recorded for an order

  1. George December 1, 2019 at 9:20 pm #

    Hi Pisyek,

    Please try this: Go to your referrals and from the Filters choose to Expand details, Expand descriptions and Expand data. I’m assuming that you see “duplicate referrals” as there is one referral for the referred order and one for the referred customer. If this is the reason, it is normal and happens because you are also using the User registration integration and therefore you give commissions both for the sale and for the new customer. The option can be found under Affiliates > User Registration.

    Kind regards,
    George

Only authorized members can comment on this topic.

Log in

We use cookies to optimize your experience on our site and assume you're OK with that if you stay.
OK, hide this message.

Affiliates · Contact · Jobs · Terms & Conditions · Privacy Policy · Documentation · Downloads · Useful Plugins · My Account

Share