I noticed sometimes referral was recorded multiple times for a single order as per image below.
How to fix this?
I noticed sometimes referral was recorded multiple times for a single order as per image below.
How to fix this?
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Hi Pisyek,
Please try this: Go to your referrals and from the Filters choose to Expand details, Expand descriptions and Expand data. I’m assuming that you see “duplicate referrals” as there is one referral for the referred order and one for the referred customer. If this is the reason, it is normal and happens because you are also using the User registration integration and therefore you give commissions both for the sale and for the new customer. The option can be found under Affiliates > User Registration.
Kind regards,
George