File Import no errors, but no import either?

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Hi, I am importing a text doc of users – the same way as always done (there are 5000 members successfully imported last time I used this function).

I am not getting any errors, it recognises the column declaration, but still doesn’t import the users (I searched users to check). See below result:

Column declaration found on line 1, the following column order is assumed: user_email, first_name, last_name, roles

0 valid entries have been read.

0 entries have been skipped.

0 users have been imported.

0 users have been updated.

Why is this? Please explain – without the import function, we would have to do manually and would take too much time.

Thanks, please let me know a resolve when you can.


One Response to File Import no errors, but no import either?

  1. George April 15, 2019 at 5:12 pm #

    Hi Greg,

    Thanks for reaching support.
    Judging by your license I would assume that you are using an outdated version of the plugin. FYI, your license has expired since Nov 2018( valid for one year ) and I would recommend you to try again after updating to the latest version of the plugin. You can renew your license and get access to support and updates by placing an order for the product.

    Kind regards,

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