File import

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Hi, I followed your instructions on the file import, however, it is only importing files that don’t have multiple groups. I separated them by comma (,) as suggested, but it’s not working.

Also, your plugin is not compatible with ä ö ü characters, especially when importing. You may want to mention that to international customers before they buy it.

3 Responses to File import

  1. George May 12, 2018 at 5:09 pm #

    Hi Martin,

    Please check your import file encoding and set it to utf8 if not already set.
    Also, send me a copy to so I can make a try.
    Since you also got issues with non-latin/special characters, make sure that the file also contains such cases.

    Kind regards,

  2. Martin May 13, 2018 at 8:43 am #

    Great response time by George, thank you for the help!

    Mac users, here’s what I found: Excel for Mac does not provide UTF-8 encoding for Tab delimited text files, only for csv files. I tried OpenOffice and LibreOffice, but their Mac versions also don’t seem to provide this option. Finally I reverted back to the TextEditor. However, it still seems a cumbersome task, since TextEditor does not show a ‘Save as’ option. Here’s the process I followed. Hopefully somebody else can shed some light on this and provide a more efficient method:

    1. From Excel Mac version save a Tab delimited .txt file
    2. Open the text file in TextEditor and remove all quotation marks ( ” ) with find replace
    3. User shortcut command+shift+s (Save as) which produces a copy, then select “Save…” from the TextEditor File menu
    4. Now select “Unicode (UTF-8) from the Plain Text Encoding pulldown menu and save the file

    That’s it.

    Even though this allowed for special characters in Group Names and Descriptions, I still ran into problems with using special characters such as ä ö ü in File names. However, I don’t think that this is related to the plugin, but rather to the server locale, not sure.

  3. George May 15, 2018 at 1:29 pm #

    Hi Martin,

    Thank you for your kind words.

    I think your instructions will be helpful for other users as well.

    Kind regards,