Groups paypal keeps suspending subscriptions

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I’m using Groups PayPal at my WordPress site and I keep getting user’s accounts suspended at wordpress. Meaning that my clients pay for our service via PayPal, have access to the WordPress site, but lose access after a couple of days.

Any ideia how to solve this?

thanks you

3 Responses to Groups paypal keeps suspending subscriptions

  1. JOAO G F P QUEIROZ February 9, 2021 at 5:12 pm #

    Helle, Eugen!
    The duration is correctly set, I’m having this problem with some subscriptions, not all of them. Can you explain me what having a subscription suspended means? Because when a client cancels or fails to pay the subscription it appears to me as cancelled, I have no ideia why some of them – which were paid – become suspended.

    • Eugen Bleck February 10, 2021 at 2:10 pm #

      Hi Joao,

      Thank you for explaining this further!

      Please allow me some time to go through this with the team and revert.

      Kind regards,

  2. Eugen Bleck February 8, 2021 at 6:42 pm #

    Hi Joao,

    Happy new year! I trust you are well and safe!

    Thank you so much for choosing and using Groups PayPal.

    With regards to your inquiry, please can you verify the duration of the product which assigns the members to the desired group is properly set. Furthermore, you would want to make sure the Time unit isn’t days unless it is the desired number of days you would want.

    I remain available if you have any further inquiries.

    STAY SAFE and I wish you a very fine day ahead!
    Kind regards,

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