Import – Log not showing

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by

Hamzah Tahir

Hi,

We regulary import users in our site. We used to have a log that would show the progress, as well as indicating any errors with the import data on the page. This is longer showing – even after updating to the latest version of the plugin.

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Comments

5 responses to “Import – Log not showing”

  1. George Avatar
    George

    After your feedback received by email, the log won’t appear after importing, due to a conflict with another third-party plugin.
    We will mark the ticket as Resolved, since it doesn’t relate to Groups Import/Export plugin directly.
    Feel free to submit a new ticket if additional support is needed with Groups Import/Export plugin.

    Kind regards,
    George

  2. George Avatar
    George

    Hi Hamzah,

    Thanks for sharing your screenshot, but from my point of view it’s tricky to assume what might be wrong there.
    Can you please share with us temp admin access to your Dashboard, preferably on a staging clone where WP Debug should be enabled?
    You may create this temp admin account using my personal email, george at itthinx dot com.
    As for WP Debugging, you may enable it with the following process:
    Edit your wp-config.php file and replace this line:
    define( 'WP_DEBUG', false );

    with these lines:
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Kind regards,
    George

  3. Hamzah Tahir Avatar
    Hamzah Tahir

    Hi, I thought this initially as well, but the log area does not appear to be showing at all: https://imgur.com/a/VsuQ2LG (This screenshot was taken after doing a test import) Thanks

  4. Hamzah Tahir Avatar
    Hamzah Tahir

    Hi,

    I thought this initially as well, but the log area does not appear to be showing at all: https://prnt.sc/QEvikCtoVNGs (This screenshot was taken after doing a test import)

    Thanks

  5. George Avatar
    George

    Hi Hamzah,

    Welcome to our support forum for Groups Import Export addon.

    I believe you are referring to the log that mentions how many entries were read, imported and other similar info as shown in the image below:
    https://imgur.com/a/KVZmk4s
    If my guess is right, then this is probably related to overlapping CSS rules hiding the log container. Can you please check your Import page after a test import and inspect the HTML elements on your browser? I’m expecting you to find the container there but hidden or similar due to a conflicting CSS rule.
    Please have a look and let me know if further support is needed on this matter.

    Kind regards,
    George