Hi Antonio,
We are seeing multiple referrals for orders where the customer tried their credit card multiple times before it finally went through. So for example if a customer tried their card 15 times and then it goes though, it is crediting the affiliate with 15 commissions.
Questions:
1. If we un-check the box “Allow Duplicate Referrals” in Options, should it fix this issue?
2. Will it retroactively fix the previous extra commissions? If not, is there an easy way to correct them via search, script or MySQL query or would need to do it manually?
Thanks so much for your help.
Our System – Woocommerce with Authorize.net and PayPal payments with Affiliate Pro and Affiliate Woocommerce plugin.
Hi Antonio,
We have thousands of orders currently. The problem was that if a customer tried a payment method multiple times and then it went through, the affiliate would get credit for every payment attempt even though they were all for the same single order. We unchecked the box and that seemed to solve the problem.
Thanks for the update Griffin, good to see that this is working now.
Hi,
A referral is created whenever an order is created, so you must have various orders. You can filter the referrals by status to detect this incorrect referrals.
cheers