New customers creating account with affiliate link

If a new customer creates an account during the checkout process, will the affiliate link still work? I have an affiliate who is saying her link isn’t working correctly, she had someone purchase using her link and it didn’t give her a commission. She said the customer had to create an account during checkout so I’m wondering if that’s a setting I’m missing somewhere?

One Response to New customers creating account with affiliate link

  1. George September 23, 2020 at 11:49 am #

    Hi Tami,

    Welcome back to our support forum.

    Yes the affiliate link still works whether a new customer registration is required or not which is related to a shop setting of whether you allow guest checkouts or not.
    In order to have a successful referral and at the same time the possible reasons of why something might be wrong are:
    1) The referring affiliate exists on the e-commerce site and is active, under Affiliates > Manage Affiliates.
    2) The customer actually followed an active affiliate link, or used a valid affiliate coupon, under Affiliates > Manage Affiliates and WooCommerce > Coupons for the coupon validation.
    3) The cookie containing the affiliate id is stored in the customer’s browser and the cookie itself has not expired, which can be checked through the browser developer tools.
    4) The Affiliates WooCommerce Integration is installed and activated, under Plugins.
    5) At least a general rate has been set under Affiliates > Rates.

    Please have a look at the above list and perhaps create a test affiliate account to confirm that the flow is working.

    In the above case you describe it is possible to also grant a referral for the new referred user/customer but for this you need to enable Affiliates > User integration. Still though this wouldn’t affect the referral on the sale.

    Kind regards,

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