Paypal Error “Some required information is missing or incomplete”

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when i try to use groups paypal for a subscription i get a redirection to paypal and the following error
“Some required information is missing or incomplete. Please correct your entries and try again.”
i have tried putting basic information in the paypal and subscription boxes just to test, but cant find any combination that gives me success.
the subscription is shown here
any help would be appreciated.

9 Responses to Paypal Error “Some required information is missing or incomplete”

  1. mat429 August 12, 2013 at 9:09 am #

    Great, thanks for the help and fix with this. Did you see anything that caused this problem? and if so, is there anything i could do to prevent it happening again?

    • kento August 13, 2013 at 11:49 am #

      Glad to be able to help 🙂 The cause of it was wrong HTML you had on that page. It wasn’t evident when viewing it with the visual editor, but the text mode revealed that there were lines which were incorrect.

  2. mat429 August 9, 2013 at 12:19 pm #

    Thanks for the help – foo has been upgraded 🙂

    • kento August 9, 2013 at 4:31 pm #

      Thanks Mat, looking at the page in Text mode instead of Visual reveals code that shouldn’t be there. This is what was there. After removing all the HTML and just leaving the shortcode there, it looks good to go now.

  3. mat429 August 8, 2013 at 9:23 pm #

    thanks, i tried deactivating all plugins except everything groups but still no success.
    ive created an admin account – you should have the email sent to you, let me know if you havent got it.
    mat 🙂

    • kento August 9, 2013 at 11:59 am #

      Thanks Mat, it didn’t arrive – I’ve created a new account with username foo, please raise it to admin and let me know when it’s done.

  4. mat429 August 8, 2013 at 1:05 pm #

    thanks for the response, yes i’m using [groups_paypal_subscription id=”2992″] to generate the button.

    ive changed the payment to add in more of the options, but still get the same error from paypal
    any help appreciated

    • kento August 8, 2013 at 3:00 pm #

      Hi Mat,

      Thanks for the info, the shortcode looks ok.

      Do you have any other plugin installed that might be interfering? Taking a second look at how this is rendered on your page right now, the form with the Subscribe button references PayPal’s URL in the action attribute but this is not correct. At that stage, the original form doesn’t do that.

      We can also have a look at the admin section if you want (create an account for support at itthinx dot com in that case please).


  5. kento August 8, 2013 at 10:22 am #

    Hi, the HTML on that page contains two forms, but none of them are valid, there are effectively missing fields – are you using the [groups_paypal_subscription] shortcode there or can you please post the code that is used on that page (use pastebin to post code) ?

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