Problem with totals and affiliates

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client had an affiliate sale which was for a total of $11.77. When we look at the affiliate report for this affilate and this is the only sale to date through the affiliate program that is not a direct sale, it shows a commission amount due of 78.75, which is impossible. The second issue is that the direct sale report shows a total of $29,296 in the dashboard, however the affilates and referral page in your plug in shows a different number, plus woocommerce showing the actual sales of 15,019.

Please advise on both of these issues ASAP.

the website is and we can provide username and password access if you need.

Here are some screenshots that I took, yet since I cannot upload them to your site, will provide these links.


4 Responses to Problem with totals and affiliates

  1. kento March 25, 2014 at 11:56 pm #

    Closing this topic, please fix the setting as indicated and feel free to open new topics for further questions.

  2. kento March 25, 2014 at 11:54 pm #

    Hi David,

    You have set a referral rate of 15.0 which means that you grant fifteen times the net order amount to your affiliates. Assuming you want to grant 15%, you need to set a rate of 0.15 – it’s a rate, not a percentage.

  3. David March 25, 2014 at 10:31 pm #

    Access has been sent via email. If you need further information, let us know. What email is on record for us? It should be dave at superflexfitness dot com

  4. antonio March 17, 2014 at 7:36 am #

    it seems there is a problem with your settings, please send us dashboard admin access to support at itthinx dot com, and we’ll have a look (please indicate this topic in the email).

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