Hello, I’ve been looking around in the forum trying to find a solution to why none of my purchases are registering to assigned affiliates. Orders are showing up in WooCommerce, and the reference for the user who purchased is identical to the user listed as the affiliate’s referral. This is what I’ve tried at the moment:
– I’ve checked that cookies are correctly assigned via dev tools both before & after checkout.
– Referrals are registered on account creation
– Deleted & reinstalled the plugin
– Tested with live & test payments through Stripe
– Cookie reset is set to 30 days
– WooCommerce integration is enabled and activated
– Rate has been set to 0.200, assigned WooCommerce integration, product category, not assigned to any affiliates (tried assigning affiliate as well)
– Tried completing orders in WooCommerce
Really need some help with this as fast as possible.
Hi Frithjof,
Good morning and happy new month!
I trust you are well and safe! Thank you so much for reaching out and for using our Affiliates system.
With regards to your inquiry, please can you share logins to the site so I can take a closer look at your setup. Please send the admin login credentials and URL here: eugen [at] itthinx [dot] com.
I remain eager to help resolve this issue for you.
STAY SAFE and I wish you a very fine and productive day ahead!
Best,
Eugen.