referral has been credited to id

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i have affiliates pro installed and am using jigoshop. Within the last 5-7 days I’m seeing emails which say an affiliate has been credited to the direct id …
but when i look in jigoshop, i am not seeing the sale?

will you please guide me as to what possibly could be going on.

Thank you incredibly much,

4 Responses to referral has been credited to id

  1. becky January 26, 2015 at 1:15 pm #

    Hi Antonio,
    Yes thank you i have turned off the user integration as well as the affiliate options as we were not using this feature right now. May i ask, since we were receiving emails that said affiliate id 1 had been credited, did that mean a sale did take place? it never registered in the bank account or

    thank you

    • antonio January 27, 2015 at 3:42 pm #

      The referrals is created when the order is created (you can set the default status in Affiliates->Options). When the payment is completed, then the referral status is updated.

    • antonio January 27, 2015 at 4:18 pm #

      Relating to your reply:
      “But that is the problem. I never received the sale. Only the email saying a referral had been credited.
      Jigoshop never recorded the sale and it was not credited to my
      Ive had about 9 days with no sales when previously we were selling everyday. Something must be wrong.”

      It seems a problem with your Jigoshop installation. You can try:

      1.- Enable debugging for WordPress, in wp-config.php add/change these lines:
      define( ‘WP_DEBUG’, true );
      define( ‘WP_DEBUG_LOG’, true );
      2.- Make a purchase using an affiliate link.
      3. Disable debugging
      define( ‘WP_DEBUG’, false );
      define( ‘WP_DEBUG_LOG’, false );
      4. Please post the contents of the file wp-content/debug.log through or send us to support at itthinx dot com

  2. antonio January 26, 2015 at 8:46 am #

    maybe you have enabled the user registration integration (in Affiliates->User Integration) and the store direct referrals (in Affiliates->Options).

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