In testing the functions of the site, as of a few days ago, the referral links don’t seem to matter. It assigns every new entry to Direct. The current downline listing does not even list them (Manage Afflilates>Direct>Referred Affiliates). New enrollees do not appear in the lineage of Direct, even though they are listed on the “Manage Affiliates” page. Also, even though the newest user was added under Direct, when the purchase was made, the referrals went to IDs which would have been in the Upline of the affiliate under whom I tried to signup the new user, without crediting the referral to the intended sponsor(6). A few days ago, everything worked fine. I have deactivated the only plugins that I installed after running a test. There was no apparent change in the operation.
Referral Links No Longer Work
Posted in Affiliates Enterprise
You’re welcome Warren,
I’m glad everything works as expected now. FYI, we will also release an update shortly, that will approach your issue in a different way. Therefore once this is covered by the update I will ping you to update.
Kind regards,
George
Hey Warren,
The issue you had was related to the affiliate registration form created with Ninja Forms. The most possible reason is that something has changed in Ninja Forms which in turn affects that final step of retrieving the new affiliate referrer. If you edit a newly registered affiliate, you can see that the Referrer field is blank even if the new affiliate is properly referred by someone else.
As it is you have two options. You can either use the [affiliates_registration] form in your Registration page, or keep the registration form by Ninja Forms as-is and enable the option to Always record referrers under Affiliates > Tiers. Any of them will have the same result for your setup and your new affiliates will always have a referrer from now on. You can an affiliate’s referrer if you edit the affiliate and check the selected affiliate under Referrer.
On your staging, I’ve made a couple of changes because I wasn’t able to test the referral process for new orders and the products where not visible on the front-end. However, I’ll revert those changes back and also Trash the test product I’ve created for my tests.
Kind regards,
George
George, a thousand thanks. That fixed it. I am so very grateful for the assist.
Hi Warren,
Sorry to hear you have issues with your referrals and the commissions ending up to the Direct.
Even though you correctly checked your newly installed plugins there might updates to your existing plugins that can affect the process.
In such cases one possible reason behind this malfunction is the affiliate cookie not being stored in the browser. This cookie keeps the affiliate id of the referring affiliate and is the initial requirement for a successful referral to be recorded. You can check that if you copy an affiliate’s link and open it in a different browser window other than the one that you’re checking your Dashboard. The cookie will be stored as wp_affiliates and the value should be the affiliate id.
Possible reasons why this is happening can be found in the plugin’s Troubleshooting section:
– https://docs.itthinx.com/document/affiliates-enterprise/troubleshooting/https://docs.itthinx.com/document/affiliates-enterprise/troubleshooting/
However, if none of these applies to your installation, then it would be better to have a look at your setup. For this it’s better to provide us with temp admin access to a staging clone, where we can disable/enable functionalities without hesitating or breaking your live site’s normal operation. The access credentials can be sent to george at itthinx dot com and during our support session, WP debugging should be enabled.
Kind regards,
George