Referrals are not being counted right

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Hi, I know that there are other similar topics posted like this here, but reading them still gave me no specific insight, we just need this fixed asap. Our site has Affiliates Pro installed, along with the Woocommerce integration. Both are up to date. Our problem is referrals are simply not being counted correctly or consistently. I have tried numerous tests to try to get to the bottom of this, and the issue just doesn’t seem to replicate itself consistently. Basically sometimes I will check out with a referral linked coupon code, and it increments the referrals for the associated affiliate correctly. But then I try a coupon code for a different affiliate and I’ve seen it either a) not increment b) increment the wrong affiliate or c) increment the direct sales affiliate.

I created a test affiliate, as well I have been testing one specific affiliate of ours who has been complaining that her sales (referrals) have not been counted. Each of the coupon codes linked to the affiliate also offer a 15% discount. As well, I have a 100% coupon code I can share with you for testing.

Please email or PM or whichever for details on how to get into our site to help us.

One Response to Referrals are not being counted right

  1. antonio November 15, 2014 at 9:49 am #

    you can send us dashboard admin access to support at itthinx dot com and we’ll have a look (please indicate this topic in the email).

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