Subscriptions do not expire

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I use the Groups Paypal plugin on my website, I have a problem, the subscriptions do not expire, they remain active even after the expiration date. Can you help me please?

Here is a screenshot of my subscription screen.


9 Responses to Subscriptions do not expire

  1. JOAO G F P QUEIROZ June 18, 2020 at 3:02 pm #


    I’ve just emailed you (:

    • Eugen Bleck June 18, 2020 at 5:11 pm #

      Hi Joao,

      Thanks for creating the account, I have logged in and I am taking a closer look right now.

      I will update you as soon as possible.

      Kindest regards,

    • Eugen Bleck June 18, 2020 at 8:10 pm #

      Hi Joao,

      Could you also specify an order that was made last month which hasn’t expired? I am looking at the system and most of the request are for this month and we are still in the 6 month so I suppose it’s to expire next month!

      Kind regards,

      • JOAO G F P QUEIROZ June 19, 2020 at 1:37 am #

        I’ve been manually removing the access from the users whose subscription has ended.

        I’ll put the info of the next order that is going to expire and I won’t remove the access:
        number: 199
        from: claralbarbosas [dot] gmail [dot] com
        This one is due to 06.21.2020

        I’ll send you another reply on the 06.22 so you can remember to check it out.

        Thank you!

        • Eugen Bleck June 19, 2020 at 8:01 pm #

          Hi Joao,

          Thanks for the update I’ll keep an eye out for it.

          Kindest regards,

          • JOAO G F P QUEIROZ June 23, 2020 at 6:08 pm #

            Hello Eugen,

            so the subscription expired but the user still has access. Here’s the information form the user:
            number: 199
            from: claralbarbosas [dot] gmail [dot] com

            thank you

          • JOAO G F P QUEIROZ June 26, 2020 at 12:49 am #

            hello Eugen, did you manage to take a look on that issue?

            Thank you !

            • Eugen Bleck June 26, 2020 at 3:02 pm #

              Hi Joao,

              Thanks for reaching out and for giving the update.

              I am looking into it today and will share feedback as soon as possible, please.

              Kindest regards,

  2. Eugen Bleck June 18, 2020 at 12:40 pm #

    Hi Joao,

    I trust you are well and safe!

    Thank you for purchasing and using Groups and its extensions.

    To best help you on the matter please could you share a temporal WP admin login details to the stating site, so I can take a closer look.
    Please send the login information to: eugen [at] itthinx [dot] com.

    I look forward to helping you resolve this issue.

    Kindest regards,

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