Totals are not allocated

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Good Day,

I have set up the Affiliates Pro according the documentation. I can see referals being listed. I have even done a few test transactions, but my totals are not automatically allocated. Any help please

5 Responses to Totals are not allocated

  1. George July 13, 2018 at 7:32 am #

    Hi Hermanus,

    My previous comment does exactly this.
    If still you keep noticing any unusual behavior, you can provide me temp admin access to your site by sending admin credentials to


  2. hermanus du preez July 12, 2018 at 9:13 am #

    Hello George,

    Thank you. We have installed the Woocommerce Integration, when we originally installed the plugin. The Method is now set to “Referral Rate” and all the Auto-Adjust options are selected. I have not selected the “Enable product referral rates” under the Woocommerce Integration section or do I need to do that?

    Lastly, we only want to pay affiliates based on the product net value. For Example:

    We pay 10% commission. If Invoice is $90 for products and $10 for shipping, the total invoice net value will be $100. We only want to pay on products sold, because shipping is an expense for us. So based on this example, the total for the affiliate must be $9 and not $10. Hope it make sense and hope this I is possible to setup like that.


  3. George July 12, 2018 at 9:01 am #

    Hi Hermanus,

    If you haven’t already, install Affiliates WooCommerce integration through Affiliates > Settings, under Integrations tab.
    After that try the following and let me know if it worked for you.
    1) Go to Affiliates > Settings under Commissions tab. There choose Referral Rate and as value enter 0.15. The commission will be calculated based on the net sale amount.
    2) Go to Affiliates > WooCommerce integration and make sure that all the Auto-adjust options are enabled.

    Kind regards,

  4. George July 11, 2018 at 12:54 pm #

    Hi Hermanus,

    Which version of the plugin do you use?
    Did you notice anything unusual in debug.log?
    Please visit Affiliates > Totals and clear the filters in case you are currently displaying totals only for a specific referral status, ie Pending. After that, have a look at your debug.log in case there is something logged.

    To enable debugging, edit your wp-config.php file and replace the following line:
    define(‘WP_DEBUG’, false );
    with these lines:

    define(‘WP_DEBUG’, true );
    define(‘WP_DEBUG_LOG’, true );
    define(‘WP_DEBUG_DISPLAY’, false );
    after that, any errors will be added to a file named debug.log under your wp-content folder.

    Kind regards,

    • hermanus du preez July 11, 2018 at 6:13 pm #

      Hello George,

      I am using Affiliates Pro Version 3.0.1.

      I did not look in the debug.log file, since I am not that confident looking at the backend. I will ask my developer to have a look.

      Under the Referrals tab, the “Default referral Status” was set to Accepted, but I have changed it now to Pending.

      Under the Commissions tab, I had the Method set to Rates, which did not work. I have changed it now to “Referral Rate”.

      Basically I need my Affilliates to receive 15% (0.15) of any completed/successful orders, independent of products, but excluding shipping charges. Is that possible?