Unable to add commission to product

By orenedree on November 11, 2020 in

I am creating a new commission, select integration: WooCommerce than press on product – List is empty and no option to type first letters

Rates for categories, not only products

Multiple coupons per affiliate

8 Responses to Unable to add commission to product

Eugen Bleck November 11, 2020 at 8:49 am #

Hi there Oren,

I trust you are well and safe!

First off, I must begin by apologizing for the delayed response to your inquiry, please forgive me!

Thank you so much for trusting Affiliates Enterprise for all these years. We are very glad to have you as our valued customer.

Please could you share WordPress admin logins to eugen [at] itthinx [dot] com. I would love to take a closer look for you.

Furthermore, please make sure you have the latest version of Affiliates Enterprise and the WooCommerce Integration installed.

I remain available to help if you have any further inquiries.

Be awesome and I wish you a very fine and productive day ahead!
Kindest regards,
Eugen.
- orenedree November 12, 2020 at 11:49 am #
  
  Hi Eugen,
  
  I sent you an email.
  
  Thanks,
  Oren
  - Eugen Bleck November 13, 2020 at 8:47 am #
    
    Hi Oren,
    
    Thanks, I’ve seen the email.
    
    Please what I mean is please create an admin account on your WordPress site and email me the credentials, so I can take a closer look at the issue.
    
    Kindest regards,
    Eugen.
    - orenedree November 13, 2020 at 1:37 pm #
      
      Hi Eugen,
      
      The site contains sensitive information.
      
      Can we do a session sharing and I will show you the issue?
      
      Thanks,
      Oren
      - Eugen Bleck November 14, 2020 at 7:20 am #
        
        Hi Oren,
        
        Thank you for the prompt response!
        
        A screen sharing session isn’t possible. However, please make a screen recording, upload it to youtube, or any other video hosting service and share the link. I should be able to see the issue and share a solution.
        
        I remain available if you have any further inquiries.
        
        Be awesome and I wish you a very fine and fun weekend!
        Kindest regards,
        Eugen.
        
        orenedree November 14, 2020 at 10:52 am #
        
        Hi Eugen.
        
        Please find a screen recording for the problem: https://youtu.be/VdsY1L93ceA
        
        Please let me know if you need more information about the problem.
        
        Thanks,
        Oren
        
        orenedree November 21, 2020 at 12:15 pm #
        
        Hi Eugen.
        
        Any update?
        
        Thanks,
        Oren
        
        Eugen Bleck November 23, 2020 at 6:36 am #
        
        Hi Oren,
        
        I trust you are well and that the week was fun and rewarding!
        
        It would seem you have an issue with jQuery. Please could you share logins to the website via this email: eugen [at] itthinx [dot] com.
        
        Furthermore, please enable WordPress debugging, then try adding the adding the commission to the product and sharing the debug.log with me that would be great. As it would give us an insight as to what could be cause the issue.
        
        If you are not familiar with WordPress debuging. Here’s how to go about it:
        
        In your site’s wp-config.php (this file is located in the root folder of your site) add these lines:
        
        define( ‘WP_DEBUG’, true );
        define( ‘WP_DEBUG_LOG’, true );
        define( ‘WP_DEBUG_DISPLAY’, false );
        
        This will log any PHP notices, warnings and errors to the log file along with information about activities and events related to the search engine. The log file typically resides in wp-content/debug.log.
        
        I wish you a very fine start to the week and I look forward to helping you resolve this issue.
        
        STAY SAFE and happy new week!
        Be awesome!
        Kindest regards,
        Eugen.

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