Unable to import affiliates member

We deleted all affiliate members and then re-imported. When I import data, it is always unsuccessful, and the error is displayed as shown:
The above picture shows the missing email, but the imported information is registered for affiliates and the email address is also correct. Please help me how to solve this problem, thanks!
My contact E-mail: theinwin45723@gmail.com

9 Responses to Unable to import affiliates member

  1. U THEIN WIN November 21, 2020 at 8:38 am #

    I have followed your method and it still doesn’t work!

    • Eugen Bleck November 22, 2020 at 10:31 pm #

      Hi Win,

      Thanks for the update!

      Please could you share a copy of the file you are using so I try to import it?

      Warm regards,

      • U THEIN WIN November 23, 2020 at 3:52 am #

        This is a file of our affiliate member information. You can try to import.

        • Eugen Bleck November 23, 2020 at 7:01 am #

          Hi Win,

          I trust you are well and safe! Thank you for the update.

          Please create an admin account and share the credentials with me via this email please: eugen [at] itthinx [dot] com.

          Kindest regards,

          • U THEIN WIN November 23, 2020 at 7:36 am #

            Dear Mr.Eugen:
            I have sent the administrator information to your E-mail: eugen [at] itthinx [dot] com, please check!

          • U THEIN WIN November 24, 2020 at 3:46 am #

            Daer Eugen:

            Have you received E-mail that I sent you? The content is the administrator account and password of our website. Can you import affiliate members information to affiliate program?

            • Eugen Bleck November 24, 2020 at 8:43 am #

              Hi Win,

              Thank you for sharing the username and password. Please can you provide the login URL, so I can log in.

              Kindest regards,

  2. Eugen Bleck November 20, 2020 at 3:08 am #

    Hi there Win,

    I trust you are well and safe!

    Thank you so much for using Affiliates Enterprise. It brings us so much joy.

    It would seem to be a problem in the import file’s formatting. Here’s a copy of a proper file format to use ( affiliates-import-example 3). You would simply need to replace the entries to match yours.

    Also, you can find more on this here in the documentation:
    * http://docs.itthinx.com/document/affiliates-import/

    More specifically, look at the Column Declaration section and the affiliates-import-example 3

    I remain available to help if you have any further inquiries.

    In the meantime, I wish you a very fine and productive day ahead!

    Warm regards,

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