Unable to import or export

When I am trying to import 400 customers it gets timed out even after increasing the php_exec_time to 9000. when I try to export it says the

This site can’t be reached webpage at https://xxxxxxxx.com/wp-admin/admin.php?page=groups-user-export might be temporarily down or it may have moved permanently to a new web address.

Can you please let me know the reason

8 Responses to Unable to import or export

  1. George August 19, 2022 at 3:54 pm #

    It’s not exactly an override, but you can work this out in a different way. You can either remove all groups from users through the Users list, or after updating them via the import file, go to Users and then remove those groups that you don’t need anymore.

    Kind regards,

  2. George August 18, 2022 at 10:10 am #

    Hi Sarvesh,

    Yes that’s correct, because in this case you are updating your existing users so the existing user records will be updated according to the new data mapped for them.

    Kind regards,

    • Sarvesh Udutha August 18, 2022 at 11:03 pm #

      Is there any way to override them?

  3. George August 16, 2022 at 11:14 am #

    Hi Sarvesh,

    Thanks for sharing the import files and the debug.log.
    In your debug.log, the error and warnings you get are pretty weird and normally shouldn’t occur. As per my initial assumption, it looks as if the user data types are altered and instead of the expected string type, an array is given. This in turn seems to be breaking the export functionality later on, producing the error you get.

    Also, testing the import and export feature using a part of your codebeautify.tsv file ( the csv file version is not compatible ), gives no errors. The import-export-import processes are all successful, importing two entries then exporting them, deleting them and finally re-importing them using the new export file.
    BTW, the file you shared has more than 400 entries, even more than 4000 entries, but the import process can be run either with several smaller files as you did. Alternatively, you can import the single file several times, just make sure to enable the option to Suppress warnings, as mentioned in the Import Users page.

    However, in case I’m missing something obvious, I think it’s better to have another look at the whole process only this time right on your site. I would like you to provide us with temp admin access to a staging clone where we can test the functionality with your setup. Once you have prepared the clone site, make sure to enable WP debugging and then share temp admin credentials using my personal email address, george at itthinx dot com.

    Regarding wpallimport, I’m not sure if their features support the data added by Groups plugin, but if you drop them a question, I think they will help you further on this matter.

    Kind regards,

    • Sarvesh Udutha August 17, 2022 at 11:05 pm #

      Hi George,

      Thanks for the inputs, I tried to clear the customer list and updated it with clean information its working now.

      But the problem is if try to import the groups file with new groups assigned to the customer, the previous groups are not overriding with new groups they are appending to the old groups of the customer.


  4. Sarvesh Udutha August 15, 2022 at 11:46 pm #

    Is there any way I can use wpallimport/wpallexport?

  5. George August 15, 2022 at 8:44 am #

    Hi Sarvesh,

    Welcome to our support forum for Groups Import Export plugin and many thanks for using our tool on your site.

    Can you please repeat both actions only this time after enabling WP debugging? The debug.log file located under wp-content folder should shed some more light on this situation.
    Even though the first issue you have is obvious at this stage, it is possible that even the web server is timing out. As for the second one looks more like a networking issue, but for both cases there should be additional hints in the debug.log and also in your server logs.

    Once you obtain a copy you can share them with me using a file hosting service or directly send them to george at itthinx dot com. For the latter make sure to use this topic’s title as the subject.

    Kind regards,

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