Unable to see any of the referrals that affiliates have made

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I would appreciate it if someone could assist with the issue that we are facing.

Affiliates are not being credited for their referral. The issue is when an affiliate’s referral results in a sale, this is no longer showing anywhere. There seems to be no record at all of the commission earned (even in pending status). Basically, the system does not seem to be acknowledging any of the affiliate referrals.

If you have any questions for me, just let me know.

Also, if it’s possible to reply to my email, that would be amazing! – ogi@fixrunner.com

Thank you!

One Response to Unable to see any of the referrals that affiliates have made

  1. George January 15, 2020 at 6:19 pm #

    Hi Ogi,

    Many thanks for using our Affiliates plugin on your site.

    Please have a look at your installation and make sure that Affiliates WooCommerce integration is installed and activated. This integration and all the other integrations available can be installed through the Dashboard if you visit Affiliates > Settings and under Integrations tab click the button to install WooCommerce.

    FYI, if not already present you need to install Itthinx Updates plugin which is responsible for giving you access to the integrations and updates for all the plugins bought at itthinx.com.

    Kind regards,

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