Unable to update

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“There is a new version of Groups File Access available… Automatic update is unavailable for this plugin.”
I have an account, a license for 5 sites, & a service key. I have been using this plugin for several years & would like to continue using it! I have followed your instructions, downloaded & installed ithinx-updates (it’s the same version I already had), checked my service key (it’s the same as the one I’ve been using). I still get this message & I’m stuck. Please tell me how to fix this. Thank you.

3 Responses to Unable to update

  1. George December 13, 2022 at 1:52 pm #

    You are right about this, an automatic renewal would save your time, still though the plugin is fully operational even if the license has expired. Even in this case we are here to remind you of the renewal.

    Kind regards,

  2. Ann Campbell December 12, 2022 at 3:16 pm #

    No automatic renewal? No email notification that my license is about to expire? How would I know?

  3. George December 12, 2022 at 2:55 pm #

    Hi Ann,

    Your access to updates expired on December, 10 2022 as your last order was placed on December, 10 2021, granting access to 1 year of updates and support. If you wish to continue getting access to updates and premium support, you can renew access by purchasing the license for another year at https://www.itthinx.com/shop/groups-file-access/

    For details on our policies regarding the distribution, access to updates and premium support related to our software, please review https://www.itthinx.com/terms-conditions/

    Kind regards,

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