Update Prevents Products from displaying on category pages.

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I just updated you Woocommerce Product search plugin to v. 2.12.3 and when I click on my category pages, none of my products show up.

When I deactivate the plugin, all of my products do show up. Something is causing a major problem.

Can you look into this and let me know what we can do to fix this?

Thank you.

7 Responses to Update Prevents Products from displaying on category pages.

  1. Denitsa March 22, 2019 at 8:16 pm #

    Hey Dan,
    I’m in Bulgaria 馃檪
    I didn’t deactivate any plugins when I visited your site, just tried the front-end.
    What about the possibility of a staging site, would you be able to set one up?
    Cheers,
    Denitsa

  2. Dan March 22, 2019 at 8:10 pm #

    Just checked on my end but got the same issue.

    Dan

  3. Dan March 22, 2019 at 8:08 pm #

    Denitsa,

    Was the plugin activated or deactivated when you tested?

    Thanks,

    Dan

  4. Dan March 22, 2019 at 7:25 pm #

    Denitsa,

    What country are you in? We have a firewall setup. I can give you access.

    Dan

  5. Dan March 22, 2019 at 3:10 pm #

    George was able to access my site but never responded regarding this issue. Is there a possible fix for this? It was working before the update?

    Thanks,

    Dan

    • Denitsa March 22, 2019 at 7:23 pm #

      Hello Dan,
      You site is generally inaccessible from my area, Wordfence blocks my IP, but I managed to browse a category for a brief moment there. Screenshot here -> https://pasteboard.co/I6DHNjU.png
      I am not able to see that when I visit the page through a proxy server – the categories show no results. This points us to a possible Wordfence-related issue, but I’m taking a shot in the dark here, since I can’t access the website properly.
      George is looking into the matter already, as he stated in your other theme, and I feel there is a connection between the two problems. It’d be faster if you would whitelist my IP, so I can take a peek at the install as well. Better yet, can you provide a staging environment where we could do some testing without the fear of breaking a live site?
      Cheers,
      Denitsa

  6. Denitsa March 12, 2019 at 9:43 pm #

    Hello there,
    We’ll need to take a look at your site, so please email us temporary admin access credentials at help [at] itthinx [dot] com, as George mentioned on your other theme here -> https://www.itthinx.com/topic/no-search-results-by-sku/
    Cheers,
    Denitsa

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