urgent- cannot place orders

we contacted Woothemes since we have several products which cannot be seen once an user clicks on them. It was working in the past but stopped working. Woothemes says the problem is your plugin Groups. I dont know what the problem is but I do know people have been unable to place orders for weeks without a solution to this issue.
If you request private information make sure you offer way to communicate privately and not a public forum

3 Responses to urgent- cannot place orders

  1. BEYOND September 1, 2014 at 6:24 pm #

    No restrictions on most products in market place at https://stockmarketlive.tv/marketplace/
    Many dont even show up on the marketplace but there are no restrictions on them.
    Anyone not logged in should be able see them.

    What happens is that it is redirected to a page https://stockmarketlive.tv/protected-content

    For example products such as https://stockmarketlive.tv/marketplace/subscription/basic-trading-course/ do not show up on marketplace therefore no one can buy them even if logged in.

    In the past there was a restriction on these products but then we deleted the respective group and capability, since then started having issues.

    Woothemes said this:

    The issue appears to be coming from the Groups plugin itself and not Groups WooCommerce. Disabling Groups WooCommerce also does a redirect. It’s possible you have misconfigured the capabilities with Groups. I recommend reaching out to the support channel for Groups to locate the issue here http://www.itthinx.com/support/

    Woocommerce report
    Home URL: https://stockmarketlive.tv
    Site URL: https://stockmarketlive.tv
    WC Version: 2.1.12
    WC Database Version: 2.1.12
    WP Version: 3.9.2
    WP Multisite Enabled: No
    Web Server Info: Apache
    PHP Version: 5.5.9-1ubuntu4.3
    MySQL Version: 5.5.38
    WP Memory Limit: 512 MB
    WP Debug Mode: No
    WP Language: Default
    WP Max Upload Size: 8 MB
    PHP Post Max Size: 8 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    SUHOSIN Installed: No
    WC Logging: Log directory is writable.
    Default Timezone: Default timezone is UTC
    fsockopen/cURL: Your server has fsockopen and cURL enabled.
    SOAP Client: Your server has the SOAP Client class enabled.
    WP Remote Post: wp_remote_post() was successful – PayPal IPN is working.
    Subscriptions Mode: Live
    decimal_point: .
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    • kento September 2, 2014 at 8:32 am #

      Thanks for the additional info. Simply recreate the group and capability and then remove the restrictions from the products please. I’ll take what you have described into account to review the plugins to make sure that when capabilities are removed they don’t keep hiding products afterwards.

  2. kento September 1, 2014 at 5:03 pm #


    Please provide a link to the site where you see issues and details on what plugins you are using, what restrictions are in place and the exact comments from support at WooThemes.


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