Urgent issue – sales not being recorded for affiliates

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Hi, I have the latest version of the affiliates pro and sales are not being recorded – this is a fairly urgent issue. hits are being recorded just fine but those sales arent… can you please assist, I have angry affiliates who think we are trying to rip them off.

4 Responses to Urgent issue – sales not being recorded for affiliates

  1. George November 8, 2018 at 9:03 am #

    Hi Tegan,

    Please send temp admin access to your site to george@itthinx.com and I will have a look.
    Also, enable WP debugging with the following process so that any issue can be logged.
    Replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    
define( ‘WP_DEBUG_LOG’, true );
    
define( ‘WP_DEBUG_DISPLAY’, false );

    Kind regards,
    George

  2. Tegan November 8, 2018 at 11:25 am #

    thanks George, I have done this 🙂

  3. Tegan November 9, 2018 at 4:34 am #

    Any progress please George?

  4. George November 10, 2018 at 10:01 pm #

    Hi Tegan,

    Thanks for providing access.

    The only thing missing was Affiliates WooCommerce integration, which is responsible for recording referrals on WooCommerce sales. For my tests I have added two orders that you can safely delete after checking the results.

    FYI, I have also added a general rate #6 which grants 25% commission on referrals recorded. The rates you have added simply will apply only for the affiliates set, so you have been missing a rate for all the rest.
    Also, please make sure to add your Itthinx license key under Plugins > Itthinx Updates, which will keep your plugins from itthinx.com up-to-date.

    Kind regards,
    George

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