A lot of problems

Hello, sorry for my english.
My coupons work, however, do not give my partners a commission. I would also like the customer who used the coupon to permanently assign to the partner who gave it the coupon. Can vouchers be generated differently than when creating a new affiliate account?

4 Responses to A lot of problems

  1. George September 10, 2019 at 12:43 pm #

    Hi Adrian,

    Thanks for providing access to your Dashboard.
    There were two things that needed to be modified on your setup. The first one was Affiliates WooCommerce integration. You were using the light version which is intended for the free version of the plugin, so I’ve installed the premium version.
    The second one was a setting in Affiliates Permanent. You need to disable the option “Assign new users to the referring affiliate” in order for the system to be able to create permanent assignments of new customers to the referring affiliate by coupon.

    I have also created an affiliate account with the credentials you sent which you can safely delete.

    FYI, you should also install Itthinx Updates plugin and enter your license key in its settings, which is responsible for providing updates to all itthinx.com plugins and also gives you access to the integrations.

    Kind regards,

  2. George September 9, 2019 at 7:48 pm #

    Hi Adrian,

    If the issue still persists, we could definitely have a look at your site. You may send a temp admin account credentials to george@itthinx.com.


  3. Adrian Jakubek September 9, 2019 at 5:55 pm #

    I think I set everything correctly

  4. George September 9, 2019 at 4:25 pm #

    Hi Adrian,

    Sorry to hear you’re in trouble.
    Regarding referrals through coupons, please check that Affiliates WooCommerce integration is installed and activated. The integration can be installed through your Dashboard under Affiliates > Settings, Integrations tab. Then have a look at your rates under Affiliates > Rates to make sure that there is at least one general rate set which will be used for calculating your affiliates’ commissions. What does it show up in your site under Affiliates > Referrals? Is there no referral recorded or it is recorded properly but with a 0 commission.

    Regarding permanent assignment of new customers to the referring affiliate, what are your current settings? FYI, these settings can be found under Plugins > Affiliates Permanent. Also, you can read the full description for them in our documentation page.

    If the above tips won’t help you with your setup, you can always provide us with temp admin access to your site and we will have a look asap. You may send the credentials to george@itthinx.com.

    As far as coupon creation is concerned, Affiliates Coupons addon which you have already acquired, covers the two most useful cases. Coupons can be created in bulk and be automatically assigned to your affiliates and/or each time a new affiliate registers, a new coupon is automatically created and assigned to him. The third option is to manually create a coupon in WooCommerce and assign the coupon code to the desired affiliate. If there is though a fourth option you can think of, please let us know and we will definitely consider it for one of the future versions of the plugin.

    Kind regards,

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