all my data based disappeared

I just purchased the pro version and it appeared to me that all my setting were “reset”
– i don’t see any affiliate
– my change in the registration setting rest

is it normal? any way to get all my data back?

One Response to all my data based disappeared

  1. George January 29, 2020 at 12:59 pm #

    Hi Lucas,

    Thanks for using our plugins.

    Please also have a look at your database and check if there is any data in ie the table wp_aff_affiliates – assuming that you use the wp prefix for your tables.
    If there is data stored in there and you still can’t see them, then there is an issue with your installation.

    Through the plugin settings there is an option to delete all your affiliate data, but it is deactivated on purpose in order to avoid losing your data by mistake. If you visit Affiliates > Settings, under General tab the option lies right beneath Deactivation and data persistence section at the bottom of this screen but as I mentioned before by default it is deactivated and there is also a warning message to inform you that if the option is checked and data is deleted, then there is no way to recover them afterwards.

    Furthermore and based on other customers’ reports there are plugins out there claiming to optimize your database, which can delete database tables found empty or not frequently in use. I would also recommend you to have a look here, in case you use any of the ones mentioned or other similar.

    Kind regards,

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