Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]
I’ve been using this fine for a few years but recently it has stopped recording all affiliate referrals. I am running the latest version. Is there anything we can do to debug and fix the issue?
Hi, I just purchased Groups Restrict Categories and my address has croatian letters your system is not displaying correctly on the invoice. It displays ? instead of ć. Can you please change this?
Hi there, I have Affiliates Pro on my website, and I have a few affiliates that have been using their custom URLs. One of my affiliates is saying that she has tracked more than 200 people have used her link to visit the site, but my site’s dashboard only indicates 30 visitors with her link. […]
If a new customer creates an account during the checkout process, will the affiliate link still work? I have an affiliate who is saying her link isn’t working correctly, she had someone purchase using her link and it didn’t give her a commission. She said the customer had to create an account during checkout so […]
Good day, when updates and support has expired, How much does it cost to renew?
Hi – I’m trying to purchase a second license and I can’t complete the checkout process on the itthinx.com website. It keeps throwing an error: Internal Server Error. I really need to get this installed so hoping for a quick reply! 🙂 Thanks! -Erica
Is there a way to assign the default role of an affiliate that has just signed up? I noticed they are automatically assigned to customer.
Hi how to auto cancel referral fee should the woocommerce order is set to cancelled status?
Dear itthinx.com, Why don’t we avaliable for our order #27687 for 1 item until now. We send info as to your mail as in your web. We submitted this item on the date of 19 August 2020. Why it is so delaying on hold so far? But I believe this will be avaliable as soon […]
thank you so much for your appreciative reply info to us. But we would like to know that how we can purchase again affiliate enterprise upon our #27687 order refended. Sincerely theinwin
Hello, on WordPress 5.5 many things do not work and there are some display problems. It has probably something to do with jQuery.. Is it known and for when is an update planned? Thanks a lot Daniel
I am thinking of purchasing the Enterprise. I just want to know if there is a yearly update cost or is it a once-off purchase and ongoing updates are free forever?
I installed the Affiliates plugin, and I want to use it as employee referral program, simply by adding the affiliates id to the job link when referring a job to someone, but I’m not getting new referrals added when visiting the link. Please advise.