Forum: General Questions

  • Guidelines & Rules

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    by

    Kento

    Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or…

  • Affiliate Pro Plugin

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    by

    Friedrich Schöchl

    Hi, I am trying to update the Affiliates Pro plugin from version 5.4.1 to version 6.0.0, but the plugin is not updating. What could be the reason for this? I have also installed the Itthinx Updates plugin on the website and configured it, but the Affiliates Pro version remains unchanged. Could you please let me…

  • Groups on WordPress Multisite

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    Alex Ryan

    Hi. We are migrating a few of our seperate WP sites onto one WP Multisite. We are noticing a need to see and use the group membership of one site on other sites. Right now, it appears that Group membership is managed per site on Multisite. If I am incorrect about that, please let me…

  • Renewal

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    Rudolf Adlmanninger

    Hello, I just noticed that my license is expired. You never send a reminder about this. Is there any discount for renewing? Best regards, Rudolf

  • Is Affiliates pro compatible with a Shopify website?

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    by

    Joan

    I’m switching from WordPress to Shopify for my webstore. Do i need another plugin for shopify? Are you even compatible?

  • How to Download plugin

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    Richard Henn

    Hello, I have purchased the Groups Restrict Categories plugin, but I am unable to download it. Even after going to the downloads section, I cannot access the latest version of the plugin. Could you please provide the download link for the Groups Restrict Categories plugin so I can download it? Thank you.

  • Affiliates Rates 2 levels

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    Aleksandar Petrov

    Hello, I use Affiliate Enterprise. I have the following issue: 1. A leading partner gets 10% of the sales of the partners below them. But the leading partner won’t have a discount code for the customer. 2. There are four partners below the Leading Partner. But these four partners got a 10% discount code for…

  • In currency option there is no inr option

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    by

    chawadi

    We use Affiliates Enterprise plugin and there is no INR (Indian Rupee) option Please tell us how to add it.

  • Affiliate id in notification email

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    by

    Beau

    Hello, In the notifications area for the Administrator notifications for the Active email that is sent when an affiliate is auto-approved… I’d like to include the affiliate name and ID in that email. The default setup doesn’t include that info. Here’s the email I have setup: New affiliate registration on your site [site_title]: Name: [affiliate_name]…

  • Affiliate Export throws Critical Error

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    Norbert Strappler

    We have a client who is using your Plugin, it was working good but suddenly stops working. So the affiliate parter is not getting any money. and also The Affiliate Export is not working i tested it on several wordpress shops on all of them the same error is happening its an code issue but…

  • iithix plugin not recognizing my service key.

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    by

    Edward

    I have been notified that my Affiliates Pro plugin, which I purchased in Jan 2023, is in need of an update. However, when I click to update it, I am told I need a service key. However I have a service key, and the ithinx plugin is installed. My downloads section is empty. Help

  • Affiliate Export

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    Norbert Strappler

    Hello, when we try to export our affiliate partners to a new page and than import them, the format of the file is not correct, so i needed to manually fix the formating myself. Can you guys please check this and fix it ? i go trough the doc first and check if i didn’t…

  • Affiliates payment

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    by

    Aleksandar Petrov

    Hello, How and where can I mark in the Affiliates Enterprise Platform that a commission amount to a certain partner has already been paid? Because the partner sees the accumulated amount and meanwhile we pay periodically, how much is paid becomes confusing. Regards

  • Affiliates free

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    by

    Andrea Hekli

    Hello! Affiliates free flugin with woocommerce integration light is able to track referrals or just the Affiliates pro version can track referrals? Thank you!

  • Upgrade license possible?

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    by

    Janine Wolff

    Can I upgrade from single site use to 5 site use once license was bought? Order Number: Order Date: Payment Method: 31875 October 20, 2022 Credit Card (Stripe)

  • Simple licensing query for staging and live sites

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    by

    Walter Cain

    I intend to use/update two purchased extra extensions: (Specifically: ‘Groups Restrict Categories’ and ‘Groups File Access’). My query is a common requirement, which is to use a license key whilst developing a site on a staging server, and then transfer the license key over to the live domain at ‘go live’. Will this work? I…

  • Auto Accepted Fake Account

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    by

    Kenneth Steele

    I had a new applicant yesterday and when I entered the software to Accept or Deny I found 2 accounts that were Auto Accepted without my consent and missing required information. I SS’s but deleted the accounts right away. The SS are linked here: https://www.dropbox.com/t/hCuBJaBERJv5e24m

  • Groups – paypal – open source – github repo

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    by

    SOFT DESIGNS

    Hi Friends – We are long-time user of your old “Groups PayPal” plugin addon – Great Product! We understand you no longer sell or support this addon, so we have emailed your team over the last couple of years in hopes ITthinx will Open Source this plugin addon. —– Kent said before -> “Thanks for…

  • How to set fix refered commission for affiliates

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    Jayesh Badani

    how to set up a fixed commission rate for the referred affiliate please let me know where to find and send steps or video

  • Groups Newsletter and Mail Queue

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    Francis McKenna

    Hello, Are the Groups Newsletter and Mail Queue plugins comp[atible with WPSMTP plugin and are they compatible on a multisite. Thanks