General Questions



Guidelines & Rules

Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]

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Referrals Not Working

I installed the Affiliates plugin, and I want to use it as employee referral program, simply by adding the affiliates id to the job link when referring a job to someone, but I’m not getting new referrals added when visiting the link. Please advise.

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Email confirmation url

I’m doing additional testing on the registration process for signing up an affiliate. When I get the email to confirm the affiliate account, it shows the username, password, and the /wp-login.php as the URL they go to to login. How can I change this to the /affiliate-login URL? Thank you for the prompt response!

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wrong email

Hello, I just signed up and downloaded but email was input incorrectly. it was elisha@recoverybox.com and it should be elisha@recoveryboxshop.com

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Not showing original purchase price

Hi I purchased Affiliates Pro – Up to 5 Sites Could I get the Same renewal price it’s saying $79.00 at cart. according to the download page, it says “Discounts for existing customers may apply automatically, please make sure that you place an order while you are logged in with your customer account.” When I […]

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Licence Key

Hi George, I hope you are well. I need to go ahead and add the WooCommerce integration however, in order to do this, I need to activate the Itthinx updates plugin. I need my licence key in order to be able to do this but I can’t see where that is stored. I have gone […]

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Plugin folder name changes when update from 3.5.11 to 3.6.11 (Pro version)

When updating the post grid pro plugin from 3.5.11 to 3.6.11, the plugin folder name chamges from the-post-grid-pro TO MTU3NjI2NDAzMzpjZDk0MDAzYTQwOWZmYjlmYWRhYWYx……………………….8vd3d3Lm1pbnl3b3JsZC5jYTow-knxk3p and plugin stops working The update from 3.5.11 to 3.6.11 it is displayed under Plugins panel. If going to Itthinx Updates panel and click Check – under Plugin Update – the update option disappear. There […]

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