General Questions

Guidelines & Rules

Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]

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Referrals not recoding

I’ve been using this fine for a few years but recently it has stopped recording all affiliate referrals. I am running the latest version. Is there anything we can do to debug and fix the issue?

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New customers creating account with affiliate link

If a new customer creates an account during the checkout process, will the affiliate link still work? I have an affiliate who is saying her link isn’t working correctly, she had someone purchase using her link and it didn’t give her a commission. She said the customer had to create an account during checkout so […]

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Can’t Check Out on Itthinx Site

Hi – I’m trying to purchase a second license and I can’t complete the checkout process on the website. It keeps throwing an error: Internal Server Error. I really need to get this installed so hoping for a quick reply! 馃檪 Thanks! -Erica

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Follow up our order #27687

Dear, Why don’t we avaliable for our order #27687 for 1 item until now. We send info as to your mail as in your web. We submitted this item on the date of 19 August 2020. Why it is so delaying on hold so far? But I believe this will be avaliable as soon […]

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Reply thanks to your info

thank you so much for your appreciative reply info to us. But we would like to know that how we can purchase again affiliate enterprise upon our #27687 order refended. Sincerely theinwin

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Referrals Not Working

I installed the Affiliates plugin, and I want to use it as employee referral program, simply by adding the affiliates id to the job link when referring a job to someone, but I’m not getting new referrals added when visiting the link. Please advise.

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