General Questions

Guidelines & Rules

Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]

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How long do licenses last

Hi I have the affiliate plug in that I purchased on March 30, 2020. I haven’t gotten any email saying it has expired but my service key isn’t working. I can’t find anywhere how long the license is good for. Is it for 1 year? Do I need to renew? Please advise. Thanks,

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Registration captcha

Hello, I would like to make affiliates program on my website. I installed afiliates plugins and capchta. We have probelm, we see captcha only with login session but in registration not. We can not register new users because of captcha not solved problem. How we can add that captcha to registration form or how to […]

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Referrals not recoding

I’ve been using this fine for a few years but recently it has stopped recording all affiliate referrals. I am running the latest version. Is there anything we can do to debug and fix the issue?

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New customers creating account with affiliate link

If a new customer creates an account during the checkout process, will the affiliate link still work? I have an affiliate who is saying her link isn’t working correctly, she had someone purchase using her link and it didn’t give her a commission. She said the customer had to create an account during checkout so […]

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Can’t Check Out on Itthinx Site

Hi – I’m trying to purchase a second license and I can’t complete the checkout process on the website. It keeps throwing an error: Internal Server Error. I really need to get this installed so hoping for a quick reply! 馃檪 Thanks! -Erica

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