Don’t consider returns from customers

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The plugin didn’t consider returns from customers. The affiliate partner must not get commission for returned goods of a product. Why is there no update of the order value and commission by the affiliate plugin?

4 Responses to Don’t consider returns from customers

  1. Eugen Bleck April 16, 2020 at 4:53 pm #

    Hi Dietmar,

    Thanks for being patient.

    For partial refunds, you could only fix manually, by editing the referral and setting the status to rejected.

    Kindest regards,
    Eugen.

  2. Eugen Bleck April 16, 2020 at 4:11 pm #

    Hi Dietmar,

    Thanks for the prompt response. Please, allow me some time to look into this a get back to you with a way forward.

    I look forward to helping you with this. And thanks once more for using our plugins.

    STAY SAFE!

    Kindest regards,
    Eugen.

  3. Dietmar April 16, 2020 at 2:04 pm #

    Hi Eugen. I was to less in details – sorry. I know this but partial refunds are not working and that is the important part here.

    Sure, I like your plugin and using it since many years. And I have no plans to change it. So I have to ask for solutions sometimes. 馃檪

  4. Eugen Bleck April 16, 2020 at 12:23 pm #

    Hi Dietmar,

    How are you doing? I hope you are doing great!

    Thanks for being a valued customer of Affiliate and its add-ons. We also want to thank you for outstanding loyalty to our plugins on itthinx.com.

    You could actually auto-adjust referral status when an order is refunded. The referrals related to the order will be rejected automatically unless they are closed.

    This is possible with the Affiliate WooCommerce Add-on; here’s a link to download a copy.

    Once you have download and installed the plugin, please follow the steps to enable this option.
    1. Navigate to Affiliates -> WooCommerce Integration.
    2. In the Refunded orders section you should see the option: Auto-adjust referral status when an order is refunded, please check the option if not already checked.

    Once more, I thank you for being a valued customer of our plugins and I wish you a fun and productive day ahead.

    STAY SAFE!

    Kindest regards,
    Eugen.

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