How can an affiliate get put back on after being removed

While trying to fix my affiliates log in i removed some of them and had them try again but now it is saying their account is closed and not allowing them to sign back up. Is there a way to allow them to sign back up?

5 Responses to How can an affiliate get put back on after being removed

  1. Eugen Bleck May 17, 2022 at 10:04 am #

    Hi there Darian,

    Good morning. I trust you are well and safe!

    Regarding your inquiry, please ensure you delete the user completely. You can do this by:
    * Navigating to Users > All Users
    * Check the box next to the user(affiliate) you want to delete.
    * From the Bulk Actions drop-down menu, select Delete.

    Once again, I must thank you for using our affiliate system and I remain available to help if you have any further inquiries.

    STAY SAFE and I wish you a very fine and productive week ahead!
    Best,
    Eugen.

    • Darian Jackson May 17, 2022 at 12:19 pm #

      Yes I have done that but now the problem is there are 2 log ins showing. The first one doesn’t work properly but the second one does. When I delete your shortcake it deletes both in preview. I don’t know how to get rid of the one that doesn’t work

      • Eugen Bleck May 17, 2022 at 4:37 pm #

        Hi Darian,

        Thank you for the prompt feedback.

        Please can you share the logins to the site via this email( eugen[at]itthinx[dot]com ) so I check it for you.

        STAY SAFE and I wish you a very fine and productive week ahead!
        Best,
        Eugen.

        • Darian Jackson May 17, 2022 at 6:39 pm #

          i emailed but no reply. You would like my wordpress log in correct?

          • Eugen Bleck May 18, 2022 at 7:54 am #

            Hi Darian,

            Good morning. I trust you are well and safe!

            Please email me the login details so I can have a closer look. I have seen your email, however, it didn’t contain the WordPress admin credentials.

            I remain eager to help resolve this issue for you.

            STAY SAFE and I wish you a very fine and productive week ahead!
            Best,
            Eugen.

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