Issue with files not showing up

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by

Olga Holownia

We’ve been testing out Groups and Groups File Access for a while now, with some success. Recently, we updated our website and php settings, and now, while Groups still works, Groups File Access no longer is showing embedded video or allowing users to download our uploaded files. It worked previously.

We saw that the Groups File Access recently was updated–the timeline of that update does correspond with when our files stopped showing up.

When we try to export, we get a blank text file, and when we re-upload our files, the entries are called invalid. The same happens when we’ve tried to upload new files.

The filepaths have not changed, and the files are not corrupted. Any insight into this would be greatly appreciated!

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One response to “Issue with files not showing up”

  1. Eugen Bleck Avatar
    Eugen Bleck

    Hi Olga,

    Good evening! I trust you are well and keeping safe!

    Thank you for reaching out and for choosing Groups. It brings us great joy to know we have you as our valued customer.

    With regard to your inquiry, please can you enable WordPress debugging so we can see the errors logged? Once enabled please share the debug.log file with me. If you are not familiar with WordPress debugging, here’s how to go about it: https://wordpress.org/support/article/debugging-in-wordpress/.

    You can email a copy of the debug.log here: eugen [at] itthinx [dot] com.

    I remain eager to help resolve this issue for you.

    Stay safe and be awesome!
    Best,
    Eugen.

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