Orders Not Showing Up

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I’m not sure what I’m not doing correctly. I am using Affiliates Pro with Woocommerce Subscriptions. When I go to the “Referrals” page, I cannot see orders put through my system after December 5th of last year. Even the recurring payments from a subscription that started on that date, that I credited to an affiliate, are not showing.

I’m really stumped here. Does this have to do with where/how my referral rates are set?


7 Responses to Orders Not Showing Up

  1. Jennifer March 26, 2015 at 4:54 pm #

    I did a little testing. Single product referrals seem to work. Still have to test out the subscriptions. It’s just the Direct referrals aren’t showing up. Maybe I misunderstood. I thought all orders show up and then you get to decide if it it was a direct order or give it to a referral? Does an order not show up at all if it just a regular purchase, through google search for example?

    • antonio April 1, 2015 at 7:24 pm #

      Hi Jennifer,
      in Affiliates->settings:Referrals you can enable ‘Direct’ as affiliate. If this option is enabled, whenever a referral is suggested and no affiliate is attributable to it, the referral will be attributed to Direct.
      ‘Direct’ is similar to a special affiliate, that get referrals when there isn’t affiliate associated (e.g. when the user come from a google search)

  2. Jennifer March 24, 2015 at 9:32 pm #

    Ok found it! It goes from August 11, 2014 to December 5, 2014 only.

    • antonio March 24, 2015 at 9:45 pm #

      So referrals was not created. You can send us dashboard admin access to support at itthinx dot com and we’ll have a look to settings (please indicate this topic in the email).

  3. Jennifer March 24, 2015 at 8:55 pm #

    I cleared the filter and nothing changed. I looked in my database and I see the wp_(many numbers & letters)_aff_referrals. Should I be looking for something further in the database?

    • antonio March 24, 2015 at 9:21 pm #

      Thanks Jennifer.
      In your database do you have referrals previous to December 5th of last year?

  4. antonio March 24, 2015 at 7:39 am #

    Hi Jennifer,
    please be sure your filter is clean (in Affiliates->Referrals)
    Also you can check if your referrals exist in your database (wp_aff_referrals table)

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