Problem with importing users


Just to test what the import process looked like I…

– Exported my current test user to the tsv
– Deleted that one user from the database
– Imported using the tsv your plugin gave me, without specifying groups in the GUI (I let the groups field do the assignment for me)

The user gets imported but out of 6 groups it’s changing one and not assigning a 6th. I’ve tried updating existing users and it’s the same result. I’ve repeated this test twice now.


One Response to Problem with importing users

  1. George September 6, 2017 at 10:13 am #

    Hi Matt,

    I tried to reproduce your issue on my installation but without any luck.
    Please have a look at these suggestions in case one of them is matching your case.

    What was the message you got in the GUI after importing your file normally or after choosing the option to Test only, no users are imported?

    Try to re-import your file after enabling the option to Skip PHP memory and execution time checks. Your PHP memory can be exhausted and result to a non-proper import. If you don’t have access to your php.ini file, you can use a plugin to check your memory status like If that’s the case, you can increase following this guide in our documentation.

    Although you are probably already aware of, if you deleted the groups when you deleted your user, the option Create new groups if they do not exist. should be enabled for the groups to be successfully imported.

    For the steps described above, you should also enable WP Debugging, in case there is an issue with your installation in general. To enable it, edit your wp-config.php file and replace the following line:
    define(‘WP_DEBUG’, false );
    with these lines:

    define(‘WP_DEBUG’, true );
    define(‘WP_DEBUG_LOG’, true );
    after that, add a file named debug.log under your wp-content folder.

    Also, if possible, please send me your import file to to test it on my installation as well.

    FYI, the latest versions of the plugins are Groups 2.3.0 and Groups Import Export 1.2.4.

    Kind regards,

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