Groups Import Export

Guidelines & Rules

Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]

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Incorrect link

Hi, I purchased a subscription to “Groups Import Export”. On the support page the link to Please follow the installation instructions appears to go to the wrong plugin: It goes to this link Please let me know how I can access the installation instructions.. Also, when I try to install the plagin within […]

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Import error: not a valid email address

I first exported the users, created a base file, then I eliminated unwanted columns, and tried to TEST import, and got the following error. Error on line 4, xxx,xxx,xxx, is not a valid email address. George, I also emailed you the file I used and detailed error message. Please hep me out. I didn’t know […]

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Columns ignored

When we import a file with columns that the system doesn’t recognise, it seems to put the values in the wrong columns. For example – column headers are: (using commas for readabililty) @user_login,user_password,custom1,custom2,roles,groups,meta:nickname Values are john,john123,CustomValue1,CustomValue2,subscriber,Group1,Johnny What seems to happen is the “custom1” and “custom2” headings are ignored and so “CustomValue1” is imported as the […]

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Unable to import or export

When I am trying to import 400 customers it gets timed out even after increasing the php_exec_time to 9000. when I try to export it says the This site can’t be reached webpage at might be temporarily down or it may have moved permanently to a new web address. Can you please let me […]

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Purchased by accident

Hi, I purchased a new copy of Groups Import Export today and I don’t actually need it, I already have that plugin. How can I request a refund? I was looking to update Groups Gravity Forms Integration and I see you’ve stopped selling that – is there any way to get the v1.4.0 update? My […]

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Define user email for new imported users

Hello, I just bought Import/Export extension, so I am new to Import/Export Groups. I need help in creating the mail which is sent to new imported users. I found the API with the filters ‘groups_import_export_new_user_registration_subject’ and ‘groups_import_export_new_user_registration_message’ Is there an example to find, how to add the filters to my functions.php in my child theme? […]

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Multiple roles not being imported correctly

I’ve been using the plugin for a while now. No issue. However now when I import the MS DOS txt file, with this header (@user_login user_email first_name last_name roles) which I’ve always used, with multiple roles separated by comma like this (Amy Aderman Amy Aderman “2re, 2nu, 3pr”), it imports all ok except the […]

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Add users to groups

Consider existing users that already are in groupA and groupB being imported again with only groupC noted down in the second import. I have tested this and the user loses membership of groupA and groupB, and will be only a member of groupC. Is there a way to have the user be additionally given membership […]

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“non well formed numeric value”

More an FY than a support question: I’m getting an error in my logs when importing users: “Notice: A non well formed numeric value encountered in /www/htdocs/[…]/wp-content/plugins/groups-import-export/lib/core/class-groups-user-import.php on line 102” ini_get( ‘memory_limit’ ) returns “256M” and I don’t see what’s wrong. I ran this with the default options: “Send new users their password by email” […]

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Activating/deactivating groups without deleting them

I checked a group’s settings and looked up the API documentation but if there’s a solution it’s not obvious to me. So if this shouldn indeed not yet be possible, I’d like you to view this as a suggestion 🙂 Consider having posts to which access is restricted to users being members of either “internal” […]

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Can I Import Multiple Member Roles

Using the importer I apply this to my header row in the txt file I upload: @user_login user_email first_name last_name roles This txt file looks like: Steve Hoffman Steve Hoffman subscriber I have a need to upload multiple roles, for example, I want each person to have Subscriber and Administrator roles. Is that possible […]

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Import users api


Thank you for this plugin. I was able to easily transfer my users from my old system to my WordPress system. I’m looking for an ongoing feature to make things easier when I add users to my primary CRM (not WordPress): an API At present, you only support flat files. Do you support either of […]

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